Anna Bowers Email & Phone Number

Dayton, Minnesota, United States

Dayton, Minnesota, United States

As the Director of Customer Care, I provide leadership and direction to the entire customer care team, ensuring alignment with departmental vision, goals, and objectives. I lead teams and develop future leaders to support customer account growth and continuous improvement. My role involves maintaining strong relationships with internal departments.

I oversaw all aspects of King Solutions, Inc.'s LTL and Final Mile programs, including internal and common carrier initiatives. I managed pricing and procurement, created and maintained contracts, and handled rate negotiations. My responsibilities included conducting formal bid processes, managing RFP procurement, and ensuring accurate rate entry into the.

I led a team of Account Managers overseeing logistics, fulfillment, and project-based accounts. My responsibilities included developing and implementing company plans, goals, objectives, and budgets. I focused on evaluating processes and tools to improve efficiencies, ensuring compliance with company policies, and achieving company objectives. I advised.

Dayton, MN

As a Customer Care Specialist, I managed daily activities for an assigned group of customers, ensuring proactive communication both internally and externally. I consistently delivered excellent customer service, exceeding expectations and ensuring customer satisfaction. My responsibilities included performing order entry, supporting tracking and tracing.

Edina, MN

Worked closely with the CFO directly on accessing company costs to investments and focused on reducing the unnecessary costs incurred. Bridged the gap between safety and performance across 20 locations helping to mitigate risk from a workers compensation perspective.

Bloomington, MN

Bloomington, Minnesota