Technical Writer
- Independently stood up, maintained, and deployed the company’s MadCap Flare database and four Product User Help systems, increasing the product's user documentation viewership from zero to ~5k+ views per month.- Effectively established department project writing standards, resources, processes, and relationships by engaging with diverse subject matter experts to ensure the accuracy of all published deliverables.- Created and updated all internal and external product documentation, as well as weekly engineering and product release notes where I increased internal company viewership by 1600%.- Consistently championed the necessity for standardized and qualitative consumer documentation by educating and offering learning resources to, and collaboration efforts with, associated departments.- Onboarded three fellow teammates on the use of all department tools, style standards, and processes.
