GlamPlan is here to empower self-employed professionals in the personal care industry to operate their business-of-one on the same level as high end salons do.Right until now the main focus of the industry top player is on the big salons and spas leaving independent professionals with just pen&paper as the best tools to run their business. At GlamPlan we see our mission as to help freelancers to become standalone entrepreneurs by taking off the burden of daily administrative tasks. And we do this by:- Creating personal aesthetic website that will help nurture professional’s personal brand- Elimination of back-and-forth communication during the booking and deposit processes by allowing clients to self-book whether through site or chatbot - Simple and easy to use CRM for professional to keep track of all the bookings, clients and profit- Monthly business insights and actionable tips on how to boost revenue- Online deposits to ensure that the professional's time is compensated in case of no-shows and late cancellations- And what is more important, each professional will have his own account manager who will support them on every step of the way, from onboarding and data transfer to gaining insights on the beauty business operations.Feel free to check out product here - glamplan.co.uk or drop me an email.

Responsible for research and validation of new product markets with the main goal to create a new revenue stream for the company.

- Worked closely with CPO to form a product roadmap that would align with business strategy and goals- Defined, tracked, analyzed, and reported on key performance indicators- Lead a team of 4 Product Managers- Prioritized backlog both for Product and Dev Team to deliver products on-time, and to spec- Collaborated with Dev, Design, Customer Success Teams on each phase of product development lifecycle- Oversaw and supported implementation of payment hub with the main goal - improve payment passability on the product- Participated in hiring and recruiting of people to the product team- Performed constant competitors' research

CopyWritely is a young and ambitious startup in the field of content operations. We strive to develop a product that will streamline the content creation process and save time of content creators for what they do well - production of great and engaging texts.We are a mix of GitHub and Grammarly. With our tool you will not only take back control over the processes, but get error-free, plagiarism-free, readable and SEO-optimized content in real time.

- Review and prioritization of incoming tasks - Planning and balancing team workload for a week- Managing communication between development team and customers- Development and maintenance of processes within team - Monitoring and reporting team performance- Conducting development team meetings- Development of internal CRM system- Development of KPIs for Support Team- On demand competitors' researches and analysis

- Composing of weekly sprints for IT Department- Prioritization of tasks in sprint- Control of timeliness and quality of tasks execution- Gathering of customers’ requirements- Writing and editing technical specifications on the basis of requirements- Filtering of bugs submitted by Service Department- Maintenance of efficiency of CRM

- Development of reporting structure in the Company- Development of workflow in CRM based on queues- Development of module with main KPIs of the Company- Collecting, calculating and monitoring of Company’s KPIs- Composing weekly and monthly reports

As a trainee at NMD (Network Manager Directorate) worked closely with external training section, as well as held visits to Ops Room, worked with KPIs of the section.

Development of training programme and study materials and test. Improvement of knowledge of current workers and on-job training for newbies. Active participation in development of company's vision and principles.

Management of problematic situations with customers, supervision of the team work and balancing of workload of workers.

Communication with customers, management of online database of orders, processing of requests.