Anna Brooks Email and Phone Number

• Managing a fraud analyst and two payment specialists.• Maintaining relationships with payment service providers and fraud solution providers.• Developing the overall fraud strategy.• Increasing revenue through payment and website optimisation.• Optimising conversion from the shopping page through to payment success.• Using SQL to analyse payment data to highlight areas for improvement.• Running A/B tests, Multivariate tests and heat maps to analyse user behaviour.• Shopping cart conversion.• Credit card conversion.• User experience.

• Managing and updating Jagex’s anti-fraud engine, comprised of over 100 rules and 400 user defined field.• Managing fraud across Credit Card, PayPal, SMS and other alternative payment methods.• Monitoring fraud performance against card scheme regulations• Managing the Chargeback dispute process.• Using SQL to interrogate large amounts of transactional data and spot suspicious trends.• Developing new strategies to prevent fraud while maximising revenue.

• Assessing serious threats.• Liaising with Law Enforcement and Child Protection Agencies across the world.• Gathering evidence for Law Enforcement requests and Subpoenas.• Managing Data Protection Issues.• Working on new automated systems to identify harmful behaviour and suspicious in-game activity.