Anna Serrano Email & Phone Number

With many varying roles in the VET sector since 2003, the last few years has seen an increased focus on using my advanced industry knowledge to assist a number of RTO’s with their data management. Combined with my advanced knowledge of User Choice claiming nationally, experience in management of RTO administration teams, my completion of the Monash.

Melbourne Area, Australia

My primary responsibility with Salmat Learning was to review and manage their administration procedures, improve the overall visibility of all team members and senior leadership team, increasing ownership of all data as well as providing strategic analysis of the RTO business. I developed dashboard reports to highlight process inefficiencies and designed.

My initial responsibility with Performis was to use my extensive knowledge of the Victorian Training Guarantee to review the Performis claiming data and identify any concerns that could be addressed. This short term project identified large numbers of un-claimed units with significant financial gain to the RTO. Administration training was developed and.

I was approached to assist Aegis in a short term contract role to review their online Learning Management System and their VETtrak database and build a system that allows them to compare the two systems and identify students that require review and potential claim adjustment.Using mapping from an online programme delivered through an online Learning.

Box Hill

A key achievement in my employment with Franklyn Scholar was the development of the Client Implementation Procedure. This involved assisting in the final part of the sales process, before developing regular communications to be distributed to the national management team to assist in the smooth implementation of national clients. This included new large.