I mapped and transformed into SAFe a new product for internal applications management at Roche. Product supporting tools processes both from the perspective of end users and application owners. As a product manager, amongst others, I:- manage the budget for the product,- manage stakeholders on the product level,- run Program Increment planning sessions,- define the vision, strategy, priorities and goals for the product,- align PI priorities with product line and domain goals,- work closely with a team of Product Owners, Scrum Masters, RTE and architect.

I worked in the role of a Service Owner of Collaboration Suite Integrations Service. A service I designed to cover an existing gap in the portfolio. It supported extending the existing tools portfolio by enabling existing intgrations, consulting on newly developed integrations, writing small extensions to existing tools to cover missing functionalities and automating workflows.This was supported by regular monthly presentations for employees of available new functionalities live.

Senior IT Professional In a Service Owner role for Google Workspace Core Service (administrative panel of Google Workspace). Later in a Service Owner role for Collaboration Suite Integrations Service (integrations and extensions for existing cSuite tools).

- managing a vendor provided service and internally developed products supporting it;- communication with product stakeholders and managing end users;- working with other product owners, virtual development team (SCRUM) and support team (ITIL);- Change Management for the product;- Change Advisory Board membership for the area;- working with vendor (Google).

- working with product owners, dev teams and support team- Incident Management Process: monitoring the queue, assigning, reassigning missassigned tickets, educating both support teams and product owners- Request Management Process: monitoring the queues, educating support teams and product owners, adding new requests if needed- Configuration Management Process: creating new items with product owners, updating items on request- Change Management Process: supporting product owners with the process, monitoring the queues, assigning tasks if needed- Knowledge Management Process: monitoring the queues, supporting and educating product owners, educating the suport team- KPI monitoring, reporting monthly and reacting if they are breached- weekly team meetings- training for the support team- working with the team on their goals- managing the workload in the support team- managing knowledge and backups in the team- escalation SPOC for problematic cases- service support analytics- working with HP Service Manager tool and ServiceNow

- basic project management- working with people from different countries and time zones- organizing unit testing- change risk assessments- organising the various professional people working on a project- using IT systems to keep track of people and progress- developing schedules- time estimation- documentation in English- working with vendor (Google)- 3rd line technical support

- creating forms (jQuery, PHP, HTML, CSS),- creating web pages, application and tools for inner use,- creating extensions for Chrome,- jIRA administration,- collaboration tools support (Jive portals),- Livelink admnistration,- documentation in English,- communication in English.

- web pages- web applications- IT support- event management- trainings- tea presentations

- managing a group of over 20 people,- organizing integration meetings and other events,- office management,- intranet administration,- company inner communication.

- coordinating a group of 50 people and planning the event,- IT project management (2-4 people),- IT training,- creating web sites (PHP, jQuery, MySQL, HTML, CSS),- organizing event (for 3000 people in 2010, for 3660 in 2011, for 6500 in 2012).

- programming applications for a debt collection and banking,- customer contact,- preparing reports,- creating extensions to the system and query tuning.

- preparing and conducting classes for 5-10 people.