Anna Bruton, Edd, Mba, Msod Email & Phone Number

Stamford, Ct, Us

Stamford , Ct, Us

Selected as one of 3 leaders (Top 1%) for the inaugural executive development program, designed to broaden scope and deepen understanding of all areas in the organization. Strategic rotations designed to engage with channel leaders, provide insight, and complete projects.• Community Solutions Sales & Operations: Evaluated the contract process through 50 Interviews & 80 Surveys, leading to 25+ proposed process improvements and reduced rejections. • Offline Customer Support: Analyzed tickets with extended timelines, identified process issues, and created improved process flow. Reduced ticket process from 14+ days to 48 hours through Agent empowerment.• Served as the Chief of Staff for the Diversity & Inclusion Council. Facilitated monthly meetings, executive reviews, and strategic planning.

Stamford , Ct, Us

Region inclusive of 90 locations and 600 employees across Southern California (2 years) and 60 locations with over 300 employees across the Northwest region (4 years). Navigated a merger and significant culture change, supported employee efforts, and created strategic plans to drive performance metrics. Identified, selected, and built 100+ new store locations enabling a shift to a competitive mobile landscape. • Increased year over year growth in core metrics: Internet 19.6%, Mobile Accounts 78.2%, and Mobile Lines 68.2% through region and market specific strategies focused on skill development, coaching techniques, incentives, accountability, and goal alignment. • Expanded store footprint from 67 stores in 2020 to 90 stores in 2022 in the West Region. • Reduced attrition by 12%; promoted over 50 employees in 2 years. Created engagement through employee voice programs, targeted training programs, and utilization of company programs and benefits.• Served as store channel representative for cross-functional leadership development program design and implementation for over 2,500 leaders. Design included surveys and interviews, executive feedback, and ROI goals in partnership with external vendor.• Prioritized year-over-year growth in business metrics and reduction of employee and leadership attrition.

Dallas, Tx, Us

Built relationships within client groups from C-level to frontline. Cross-functional role to align the business, training design and delivery, and strategic goals. Key projects: Redesign of new hire curriculum reducing cost by $4.2M and optimization of thirty leadership programs into one for all consumer facing groups.

Dallas, Tx, Us

Facilitated process management for all products from intake through launch. Led monthly product performance review. Drive Studio liaison between business development and OEMs. Key projects: Curated content for all connected car events, including Mobile World Congress where our interactive demonstration was voted the #1 thing to see in 2015.

Dallas, Tx, Us

Communicated system releases and enhancements to Company Owned Retail, Local Dealer, and Door to Door channels utilizing knowledge management content and video scripts. Partnered with Learning Services to develop training and served as liaison for systems projects to boundary partners such and Marketing and Field Support. Created a national technology pilot program for all Company Owner Retail and Local Dealer system changes. Key projects: Created the Discovery Program for key field leadership roles to experience and learn about HQ Operations; 3 of 5 candidates hired within 3 months of participation.

Dallas, Tx, Us

Dallas, Tx, Us

Chicago, Illinois, Us

Doctor Of Education - Edd, Interdisciplinary Leadership

Master Of Business Administration (M.B.A.), Mba

Masters Of Psychology, Organizational Development

Bachelor'S Of Business Administration, Human Resources