Dealing with B2B via an email and telephone, handling incoming customer requests, providing IT products and license configuration for business solutions by generating and distributing quotations to our customers, cooperating with vendors and product managers to provide optimal IT solutions, monitoring and keeping SLAs for reseller's accounts, managing customer accounts, building and maintaining strong and effective business relationships with our partners, keeping an eye on end user's contract’s expiration date, coming out with proactive renewal offers, processing purchase orders.

Monitoring requested flight reservations regarding availability, prices, possible pro-fit and loss, monitoring any flight reservation issues and solving current and future errors, confirming and protecting flight reservations, contacting customers and airlines, reporting trading data.

Telephone and e-mail customer service for British and Irish customers, searching the most suitable travel packages for the customers, dealing with hotel and flight bookings, preparing travel documentation for the customers, answering customer’s questions and resolving booking issues, handling difficult and critical situations, missed flights, overbookings etc., taking care of customers satisfaction regardless issues.