Anna Bumgarner Email & Phone Number

Seattle, Washington, United States

• Manages direct technical and operational support for international AAA game studios including Bethesda, Electronic Arts, Hi-Rez Studios, Mediatonic, and Amazon Game Studios. Responsible for the creation of over 250.
• Formulates campaign plans with Solutions Architects, Marketing, Business, and external partner teams to align on content offerings, technical specs, and overall campaign strategy. Coordinates implementation of.
• Creation of virtual assets, authors compelling copy, and manages localizations in 15 locales, optimizing content to enhance global engagement.
• Actively monitors Customer Service ticket queue to identify problem trends. Provides customer support and troubleshooting steps, acts as oncall POC during non-business hours. Promptly communicates incidents to.
• Provides org-wide impact by engaging with QA, Engineering, and Business teams by continually devising methods to improve operational efficiency. Participates in product design reviews and provides feedback/specs to.
• Maintains a library of 50+ wikis outlining TAM best practices, partner contacts, and onboarding information.

Seattle, Washington, United States

• Responsible for test plan creation, test execution, bug reporting and tracking, and performance testing on Prime Gaming content offerings.
• Ensured webpage reliability and performance met a high quality bar.
• Wrote scripts to scrub webpages, input login credentials, and automate redundant test cases.
• Played a key role in establishing QA procedures during the inception of Prime Gaming. The test suites I authored serve as the current foundation for PG QA operations.

Seattle, Washington, United States

• Served as QA to multiple games teams where I tested a wide range of software and applications, employing testing techniques and methodologies. Role responsibilities include test execution, bug reporting, and regression.
• Hedgehog: Twitch extension team. Provided quality assurance testing for a suite of mini games hosted in Twitch Arcade. Manually tested web applications to assess quality bar.
• Pathfinder: Android mobile game. Identified areas of improvement for quality, sound, graphics, and functionality. Worked closely with the development team by providing feature requests and recommendations.
• Crucible: Served as QA to the combat team. Designed key mappings for controller support to improve user accessibility, ensured combat was balanced between characters.

Bachelor Of Arts - Ba, Business Administration And Entrepreneurial Studies

High School, Concentration: Visual Arts