 Acting as a liaison between in house business units, remote clients, and IT  Conducting research leading to business system changes Acting as a lead on business system changes Reviewing/Approving business system change requirements and test cases on the behalf of the in house business units and remote clients Submitting/Reviewing/Approving data change requests for in house business units and remote clients Researching and resolving system issues for in house business units and remote clients Providing technical support and training for in house business units and remote clients Ensuring all system changes are made within and follow current federal regulations Continuously analyzing existing business practices and procedures to ensure agency efficiency Monitoring business practices and procedures to ensure business units are meeting guidelines set by Lenders Conducting research and testing requested by in house business units, remote clients, and lenders then compiling findings to present to the requester and upper management

 Processing Supplemental Claims on accounts with residual balances Acting as a liaison between AES and guarantors Helping to assess liability that has been created on an account Assisting with the upkeep of procedures and processes Managing and working the Supplemental Decrease process Reviewing previously submitted claims and collateral submitted to the Guarantor by AES on behalf of the Lender to verify it is correct Actively reviewing policies and procedures to ensure claims are filed according to Federal Regulations

 Processing FFELP Default claims on accounts to obtain payment Compiling collateral to be submitted to the Guarantor by AES on behalf of the Lender Reviewing accounts to ensure the history of the loan(s)is correct Actively reviewing policies and procedures to ensure claims are filed according to Federal Regulations

 Assisting Borrowers with AES accounts Providing accurate loan information to borrowers  Counseling borrowers on different options for student loans Processing Borrower Correspondence and Alternative Loan Forbearance Applications