Country PM for AI-Powered Collection Call Summaries, the Collection Debt Management System to leverage Generative AI to extract key insights from collector call.

. Managed Credit Collections calling strategy for around 60 agents across functions of Pre- Write and Recovery.. Led and designed new calling modules for new outbound team. Collaborated with region Avaya Phone infrastructure engineers and local engineers to build a whole new auto dialer calling system.

. Project management, UAT/PAT and implementation. Finished projects include Credit collections core system upgrade (from COBOL to JAVA environment); OCR implementation on Legal document to reduce manual operation; Auto Debt calculation to eliminate EXCEL works.. Vendor communication and coordination. Business process optimization and control.

Role and responsibilities:. Identify and analyze business needs and presented solution to stakeholders on the business process re-engineering project, the new Property and Casualty Insurance Transaction System.. Led the auto insurance product team (12 members) of BPR project to achieve targets which include establishing selling and endorsement pricing for over 100 auto insurance products, commission pricing for 4 different distribution channels, over 200 underwriting/endorsement rules and examinations rules; tasks also include collaboration with claim, quotation, re-insurance and financial teams to meet each requirement.