Anna Clark Email & Phone Number

Pittsburgh, PA, US

As JMP's HubSpot CRM Administrator, evaluate and improve data collection to inform reporting requirements, automate internal- and external-facing procedures, and conduct staff training to ensure compliance in reporting standards and process follow through. Report on program data for grant reporting requirements, invoicing, and budget development. During 3.

Coordinated 30+ mediation contractors and scheduled them to mediate 25-40 mediations/week. Implemented and maintained HubSpot CRM, managed program reporting, evaluated and updated procedures and internal communications based on agency usage of the CRM. Managed Zoom accounts and assisted Program Manager with Google Suite Admin functions. Completed 40 hour.

Responded to tenant and landlord referrals for mediation via phone and email. Provided information for relevant external resources. Documented and tracked case information and followed up at regular intervals to ensure program was successful for both tenant and landlord clients. Maintained JMP website using Wix, created and managed social media presence.

Primarily communicated in Spanish with clients, in both verbal and written formats. Maintained a caseload of 10-15 clients to connect them to resources, including referrals to schools, healthcare agencies, housing, domestic violence shelters, food pantries, and lawyers. Supervised 5 social work interns of varying backgrounds to ensure consistency of.

Greater Pittsburgh Area

Pittsburgh, PA

Facilitated weekly, monthly, and quarterly outreach to engage with and support women experiencing homelessness. Coordinated volunteers, planned events, and marketed to the community. Supervised interns and developed program budget.

Master Of Social Work - Msw, Community Organization And Advocacy

Bachelor Of Science (B.S.), Sociology

Activities and Societies: Phi Beta Kappa, Sigma Delta Pi, Alpha Kappa Delta, YMCA at VT, VT Engage, SERVE Living Learning CommunityMinors.