• Coach and develop JCP Children's and Footwear team members• Provide feedback, direction, and expectations for JCP team members• Emphasize the importance of a high level of customer service, by personal demonstration and through consistent coaching of team members• Recognize team members for outstanding effort, performance, and/or customer service• Identify opportunities in merchandising, replenishment, and recovery and takes personal action or communicates a plan to the team members in order to address the concern• Handle customer issues and complaints in a positive and professional manner to promote customer’s positive impression of the company• Monitor daily/weekly sales and credit application goals• Completes the shipment planning worksheet to provide product placement direction to the merchandise and replenishment teams

Worked in a fast-paced environment, with minimal supervision, while maintaining emphasis on quality customer service. Ensured merchandise (for sale and visual purposes) was arranged according to company guidelines and specifications. Handled customer complaints, exchanges, refunds, and adjustments in a positive and professional manner to promote customer’s positive impression of the company. Demonstrated the ability to work in a team environment.