Anna Capra Email & Phone Number

Pescara Area, Italy

London, United Kingdom

Maintaining an efficient management of the purchase ledger function and the payment of all company invoices in a timely fashionTo complete payments and controls expenses by receiving, verifying and reconciling invoicesPreparing month-end account reconciliation (primarily cash, accrual and prepaid accounts)Monitoring accruals for management accountsReviewing invoices to ensure that all the information appearing on them are accurate and completeVerifying payable transactions… Show more Maintaining an efficient management of the purchase ledger function and the payment of all company invoices in a timely fashionTo complete payments and controls expenses by receiving, verifying and reconciling invoicesPreparing month-end account reconciliation (primarily cash, accrual and prepaid accounts)Monitoring accruals for management accountsReviewing invoices to ensure that all the information appearing on them are accurate and completeVerifying payable transactions comply with financial policies and proceduresReconciling vendor statements, research and make corrections of discrepanciesAnalysing all purchases by expense type (coding invoices)Maintaining correct treatment of VAT on expense invoicesHotel Software: Sage, Opera, Micros Show less

London, United Kingdom

Achieving service excellence by anticipating guest’s needs, listening and paying attention to every detail, whilst ensuring that all accounting and security procedures meet Company requirements.Delivering a dynamic Guest Experience from the welcome through the guest journey to their departure.Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all… Show more Achieving service excellence by anticipating guest’s needs, listening and paying attention to every detail, whilst ensuring that all accounting and security procedures meet Company requirements.Delivering a dynamic Guest Experience from the welcome through the guest journey to their departure.Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications Show less

Milan Area, Italy

Maintaining the highest standards of welcome, service and operational efficiency to guests, clients and colleagues. Passionate about people and understanding of guests requirements. Worked in several luxury resorts and clubs around the world. From Maldives to Turkey, Greece to Morocco, Tunisia to Italy.Support all Operational Departments in all areas of service to ensure proper delivery of all guests requests. To give and ensure consistent, prompt, hospitable treatment of all guests and… Show more Maintaining the highest standards of welcome, service and operational efficiency to guests, clients and colleagues. Passionate about people and understanding of guests requirements. Worked in several luxury resorts and clubs around the world. From Maldives to Turkey, Greece to Morocco, Tunisia to Italy.Support all Operational Departments in all areas of service to ensure proper delivery of all guests requests. To give and ensure consistent, prompt, hospitable treatment of all guests and encourage personal attention.Meet VIP’s, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory.Representing Management in all guest related issues in the best possible way, managing and resolving guest complaints. Show less

Bachelor Of Commerce (B.Com.), Public Relations/Image Management

Education record