Anna Cassidy Email & Phone Number

Ottawa, Ontario, Canada

• Developed and executed tailored cleaning and maintenance schedules for diverse property,consistently achieving high client satisfaction.• Facilities Maintenance: Ensured a clean and organized environment across all areas of the properties. Performed routine and deep cleaning tasks like vacuuming, carpet shampooing, window washing, and sanitization, painting.• Event Setup & Cleanup: Efficiently set up and restored spaces for meetings, weddings, funerals, and community events, improving event readiness and guest experience. Managed post-event cleaning, consistently meeting quality standards and tight deadlines.• Groundskeeping & Exterior Care: Maintained exterior grounds, including lawn care, snow removal, and waste management, contributing to a well-kept and safe property year-round.• Inventory & Supplies Management: Streamlined inventory processes for cleaning supplies, paper products, and event materials, ensuring cost-effective and timely restocking. Managed and maintained supplies, supporting smooth operations.• Safety & Compliance: Conducted monthly safety inspections, including fire extinguishers and emergency lighting, ensuring compliance with safety regulations. Responded promptly to emergencies, minimizing disruptions to building activities.• Adapted to changing schedules and routines of each establishment, maintaining flexibility andeffectiveness.• Leasing: Collaborated with property owner regarding commercial leasing of the property in addition to main building rentals for events and meetings. Conducting meetings, filing paperwork, negotiating lease agreement, established and maintain positive relationships.

Ottawa, Ontario, Canada

• Proactively upheld compliance with health and safety standards, minimizing risks and maintaining asafe environment for all facility users.• Conducted routine maintenance checks on facility equipment, including the in-ground pool, spa, andsaunas, verifying everything operated smoothly.• Managed communication by composing, sending, receiving, and distributing correspondence throughservice portals, emails, and signs.• Implemented changes approved by management based on client needs, improving overall membersatisfaction.• Maintained cleanliness and sanitation standards in the 75,000 sq ft building, both independently andcollaboratively as a team.• Received commendation from management for maintaining high sanitation standards during peakfacility usage, contributing to member safety and satisfaction.

Ottawa, Ontario, Canada

Enhanced property appeal and marketability by recommending strategic design changes, leading toquicker sales and higher client satisfaction.• Consistently contributed to properties selling above market value.• Managed confidential client information, safeguard all contracts and work orders securely filed andaccessible.• Collaborated with colleagues to analyze market trends and develop effective staging strategies.• Proactively networked with clients, industry leaders, contractors, and real estate professionals to buildstrong relationships and enhance service offerings.• Completed administrative duties, including scheduling appointments and completing necessarypaperwork, reports.• Procurement

Ottawa, Ontario, Canada

Provided exceptional customer service by assisting customers with inquiries, resolving issues, andsupported a positive shopping experience.• Operated cash registers efficiently, processing cash, credit, and digital payments, while maintainingaccuracy and balancing cash drawers.• Assisted in training new employees and verified understanding of store policies, procedures andcustomer service expectations.• Collaborated with team members and third-party partners to secure smooth operations during daytimeand overnight hours, adhering to safety and security protocols.