Anna Chasan Email and Phone Number

Managed ERP software project implementations for diverse client sectors, including education andmanufacturing. Directed complex ERP maintenance projects, ensuring ongoing softwareoptimization and customization to meet client needs. Collaborated with interdisciplinary projectteams, ensuring smooth and effective project delivery. Handled project risk management, developingsolutions to guarantee completion within designated timeframes and budgets. Crafted projectproposals and formulated detailed project plans, schedules, and budgets.

Acted as the primary user in the implementation of the ERP system, ensuring the system'scompliance with company needs and objectives. Actively participated in the selection process of anew ERP system, analyzing various software options and their suitability for the company's specificneeds Led the digitalization of production processes, highlighting increases in efficiency andproductivity Conducted comprehensive mapping and modeling of company processes, identifyingopportunities for optimization and automation. Resolved ongoing technical and operational problems.

Managed after-sales projects for web solutions, including portals, e-commerce sites, and webpages(Web Expert CMS, Magento, and WordPress platforms) Served as the principal liaison betweenprogrammers and clients, ensuring clear communication and requirement fulfillment. Identified clientneeds, translating them into clear technical specifications. Developed and monitored project plans,adhering to schedules and budgets. Ensured smooth project delivery

Spearheaded new IT product development from inception to launch. encompassing conceptcreation, planning, and market introduction. Collaborated closely with programmers to draft andexecute technical tasks, ensuring technical quality and alignment with corporate standards. Devisedand implemented marketing plans, focusing on product positioning and target audience engagement.Coordinated sales support and marketing activities to apply an effective marketing strategy.Managed daily operations of the company branch, including setting objectives and overseeingoperations. Planned and executed advertising campaigns to boost brand visibility and customer basegrowth. Actively sought new clients and managed existing customer and external partnerrelationships, ensuring outstanding service and strong business ties

Assisting in the formulation of targets for individuals and teamsHiring and onboarding new employeesQuestions answering from staff and providing guidance and feedbackProcedures optimazation and keeping staff motivatedPerformance measuring with key metrics such as call abandonment, calls waiting etc.Monthly and annual results and performance reports preparing

Phone based sales, telemarketing.

Phone based sales, telemarketing.