- Assisted in over $10k in MMR within first 6 months with the company and over $26k within the first year- Achieved at least 80% Quota Attainment every month- Contribute to customer success by assisting clients interested in upgrades, offering customer support to existing clients, and making calls to 60-80 prospects per day- Mastered tech stack including SalesForce, Groove, Gong, and Microsoft Suite to manage pipeline of leads and converted prospects

- Resolved customer issues/inquiries via phone, email, and chat in under 5min on average- Contributed to branch record of over $1B in 2021 sales despite raw material shortages and supply chain disruptions by offering alternative solutions to large customers - Acquired the best solution for a variety of customers through active listening and problem solving- Became a product expert to provide knowledgeable answers to product questions- Learned key business terms to improve communication internally and with business owning clientele

During this course, I read How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling. I learned all about the basics of sales development to be an effective SDR.

- Open, close, and maintain clinic operations- Coordinate patient appointments and file/update patient medical records- Doubled patient load through new patient consultation calls- Built/Improved patient-practice relationship, trust, and rapport through follow up calls after appointments- Recorded and logged patient information, consents, and vitals via computer software- Perform venipuncture blood draws- Collect and prepare lab specimens such as blood and urine for testing- Administer vitamin and hormone injections- Clean and prepare exam room for patient procedures- Maintain and order lab inventory as needed

- Maintained customer account and billing information by recording and updating personal information in computer software- Processed service payments; resolved customer issues and complaints; established rapport with customers - Scheduled pick ups and processed drop offs in timely fashion to ensure customer satisfaction

- Administered sale/return/credit payment transactions- Created new credit lines for interested customers - Trained new employees on computer software and database, customer assistance, and protocol- Procured online orders for shipping; entered and retrieved customer account information- Increased department sales by assisting customers in-store and via telephone