Anna Clapis Fidalgo Email & Phone Number

Dublin, County Dublin, Ireland

• Responsible for customer communication via Google Reviews, Facebook, and Instagram, including promptly responding to customers and maintaining our online presence.
• Formulate creative briefs and oversee layout development for marketing materials and brochures
• Design and execute email campaigns using Mailchimp.
• Support HR by aiding in the creation of materials, including internal communication, employee guides, onboarding, and hiring process documents.
• Copywriting for brochures, marketing collateral, and website articles.Customer Care:
• Maintained professional and timely communication with customers via calls, emails, and queries.

Dublin, County Dublin, Ireland

• Successfully handle high volume inbound & outbound calls, emails, and web chats in an effective and efficient manner.
• Convert inbound calls to customers of our client and proactively build pipelines and complete the relevant outbound calls to secure the sale and identify potential future sales.
• Handle customer issues and complaints in a manner that is empathetic, sensitive, and confident.
• Work within a team to meet and exceed individual/team performance.

Brazil

• Avon Cosmetics is a global beauty and personal care company with more than 130 years. Avon supports 6 million Avon Beauty Representatives in over 100 countries.Main Achievement: I contributed to the company's.
• Accountable for planning, developing and executing sales campaigns for the Makeup Category, the key category of the company, considering product strategy, promotional events, storytelling, product flow, and prices.
• Ensured the development of sustainable campaigns in line with the company's strategy, growing and managing the main KPIs: Gross Profit, Gross Sales, Units, and Margin.
• Created a strategic plan to launch new products, elaborated the commercial proposal, and collaborated with ideas for product activation.
• Worked with cross-functional teams, ensuring the delivery of the campaign: creative team, layout development, billing, digital team, and communication.
• Developed and executed the annual brand plan.

Brazil

• Agency Cuattro Trade Marketing (on-site for Sony Mobile Company) Main Achievement: Implemented new marketing strategies and ideas, which led to a significant improvement in sales performance.
• Managed a team of 60 people, including assistants, promoters, and supervisors, located across different regions of Brazil.
• Ensured all team members were performing to their best ability, provided feedback, and hired new talent when required.
• Responsible for the development of activations and incentives and monitored the production and shipment of materials to the point of sale.
• Developed sales reports and roadmaps for promoters and their supervisors.
• Responsible for the implementation of improvements and new campaign ideas for selling the product.

Brazil

• Eurobike is the largest premium car dealership in Brazil, representing the most desired brands in the world: Audi, BMW, Jaguar, Land Rover, MINI, Porsche, Triumph, BMW Motos and Volvo.Main Achievement: I worked to.
• Controlled and defined marketing actions and go-to-market strategy, and analysed industry trends and competition.
• Monitored the results of advertising campaigns using Salesforce, made the necessary changes, and implemented improvements to expand the business and reach the established goals.
• Planned and monitored the execution of advertising campaigns, lead generation, and customer retention.
• Defined brand messaging to the target audience and appropriated media channels to obtain a return on sales of the company's products.
• Managed end-to-end events for the products launch, new stores opening and test drives focused on user experience and brand loyalty

Brazil

• Supported in the planning of marketing actions and events
• Responsible for researching and contacting suppliers
• Supported in controlling the deadlines of the team for the creation and publication of advertisements

Brazil

• Guided customers about products and services, provided information, registered new leads, and directed them to the sales team.
• Supported the elaboration of the training material for customers and monitored the needs during the actual training.

Master’S, Marketing And Commercial Management

Bachelor’S Degree, Advertising And Marketing