Anna Novotny Email & Phone Number

Livonia, Mi

Planning and executing marketing events for clients such as continuing education classes, golf outings, sporting events, luncheons, and many other specialty or seasonal events. This includes creating all marketing materials for these events. Planning and executing internal events for BELFOR employees such as team building activity days, Fall Tailgate Picnic, office recognition days, Halloween Breakfast, Holiday Party and many more. Coordinating use of sports team sponsorship… Show more Planning and executing marketing events for clients such as continuing education classes, golf outings, sporting events, luncheons, and many other specialty or seasonal events. This includes creating all marketing materials for these events. Planning and executing internal events for BELFOR employees such as team building activity days, Fall Tailgate Picnic, office recognition days, Halloween Breakfast, Holiday Party and many more. Coordinating use of sports team sponsorship benefits: advertising, setting up suite nights for clients and employees including distribution of 1000+ tickets for some events, use of facility space for client meetings, first pitch and national anthem opportunities, etc.New employee hiring, onboarding and training.Employee training and engagement.Writing, polishing and submitting proposal documents in response to RFPs. Show less

Troy, Mi

Developed and implemented marketing strategies, managed client accounts, negotiated and closed contract sales, managed client jobs to ensure satisfaction, coordinated and participated in promotional events including tradeshows, coordinated sponsorships, updated CRM system daily, analyzed industry developments and monitored market trends.

Birmingham, Mi

Managed client specific portals for national accounts, ensured compliance with client contracts for invoice submission, created and submitted invoices, resolved invoice disputes between client and local office, updated CRM database, verified and tracked payments.

Ann Arbor, Mi

Developed and implemented new processes, trained employees on all process changes, conducted performance reviews, coached employees as needed for performance improvement, monitored call quality and accuracy of information input, screened and interviewed potential employees, created training materials, completed hiring process with HR and trained all new employees, maintained multiple databases of information including employee resource website, mapping system and email template system for… Show more Developed and implemented new processes, trained employees on all process changes, conducted performance reviews, coached employees as needed for performance improvement, monitored call quality and accuracy of information input, screened and interviewed potential employees, created training materials, completed hiring process with HR and trained all new employees, maintained multiple databases of information including employee resource website, mapping system and email template system for special accounts, planned and executed team building events. Show less

Birmingham, Mi

Managed compliance for insurance programs per contract, monitored all jobs from the client from start to finish to ensure client satisfaction, verified all account requirements were satisfied by the local office for each job, resolved conflicts between the client and local office, developed client relationships, and created SOP documents for distribution to the local offices.

Ann Arbor, Mi

Directed incoming phone calls, entered information into multiple databases, sent messages and new job lead information to the appropriate party, adhered to all protocols for special accounts, and provided excellent customer service to every caller.