Anna Collier Email & Phone Number

London, Gb

London, England, Gb

An award-winning insurtech unicorn, leveraging cutting-edge technology, to provide car insurance to newly arrived immigrants in the UK. Joined as employee #15 during the seed stage and supported its growth through series B, and over 300 employees across two countries. - Established cross-functional teams of engineers, product managers, data scientists, and operational leaders to develop innovative fraud prevention systems.- Oversaw department budget, balancing in-house solutions with external vendors for optimal tool selection.- Implemented series of machine learning models, rulesets, datasets, graph databases and proprietary technology to dynamically adjust risk tolerance. - Ensured compliance with AML and CTF regulations through the implementation of sanctions, PEP, and complaints processes.- Engaged with industry peers, shared insights at conferences, and advised start-ups on fraud prevention best practices.- Built and managed scalable teams across two countries, fostering cultural alignment and operational efficiency.- Developed performance metrics (SLAs, KPIs, OKRs) to track and drive team efficiency and secured headcount budget through senior leadership.- Restructured the fraud department to accommodate 20x growth, transitioning to specialised sub-teams for scalability, led on recruitment and talent management strategy. - Implemented contingency plans to address operational backlogs from sales spikes.- Conducted over 100 final-round interviews and contributed to senior hiring decisions across the business.- Mentored and developed team leaders, establishing a leadership pipeline through a structured six-level framework.

London, England, Gb

- Led the development of processes and tools to mitigate fraud risks for a fast-paced, disruptive insurtech start-up.- Built and managed a team of investigators focused on identifying and removing risky or misrepresented policies to maintain a low loss ratio.- Collaborated with data scientists and developers to build and optimise machine-learning systems aimed at detecting and mitigating fraud.- Developed agile strategies to stay ahead of evolving fraud trends and methods, ensuring quick, effective responses to emerging risks.- Focused on creating robust processes and fostering team development to empower well-informed, independent, and risk-based decision-making.

Seattle, Wa, Us

One of four Compliance Escalations Specialists across the globe, owning all high-level escalations (internally from Directors, Managing Directors, SVPs and CEO; externally from national newspapers, Legal counsel, MPs and government bodies). My responsibilities included:• Investigating, resolving and owning customer communication for Compliance-driven executive escalations.• Marrying customer anecdote with quantitative data to analyse root causes and work withstakeholders across multiple departments to effect long-term process change. • Responding to executive-level stakeholders, composing extensive reports of root cause analysis.• Analysing data to compile and present monthly reports to Director-level with Operational breakdowns, including detailed root cause analysis and action items and preventative measures.• Making up an integral part of multi-department action team to create a Complaints tracking process for the purposes of reporting to the financial authorities (FCA and CSSF).

Seattle, Wa, Us

- Worked as part of a large team to ensure customers are protected from money laundering and terrorist-funding by performing KYC investigations. Investigations conducted primarily in German. - Supported newer members of ever-growing team as an advisor and mentor. Assisted with training of new investigators as well as support new managers to learn the role of the investigators they manage. - As Staff Forum representative, worked closely with senior management to ensure investigators in my team of ~70 had their voices heard.- Main point of contact for project managers of the newly-launched Amazon Home Services regarding compliance issues, to ensure due diligence is performed correctly.

Sevenoaks, Kent, Gb

- Prioritised a heavy workload of administrative tasks for two separate teams (Policy Fraud and Technical Underwriting) - Contacted brokers regarding mutual clients and resolve fraud-related inquiries. - Reviewed customer documents for potential fraud.

- Active Abroad is an agency which organises internships, au-pairing, language courses and travel for German teenagers and young adults.- Advised clients by phone and email (in German) about our application process and the available programmes. - Reviewed and processed applications, checking the validity of the clients' references.- Team work to ensure all administrative and office tasks were completely efficiently. - Liaise with partner organisations across the globe (in multiple languages).

Ba German And Spanish (With Year Abroad), Linguistics

Erasmus Semester

A-Levels, Spanish (A*), German (A), English Literature (A)