Anna Collier Email & Phone Number

London, GB

London, England, GB

An award-winning insurtech unicorn, leveraging cutting-edge technology, to provide car insurance to newly arrived immigrants in the UK. Joined as employee #15 during the seed stage and supported its growth through series B, and over 300 employees across two countries. - Established cross-functional teams of engineers, product managers, data scientists, and.

London, England, GB

- Led the development of processes and tools to mitigate fraud risks for a fast-paced, disruptive insurtech start-up.- Built and managed a team of investigators focused on identifying and removing risky or misrepresented policies to maintain a low loss ratio.- Collaborated with data scientists and developers to build and optimise machine-learning systems.

Seattle, WA, US

• One of four Compliance Escalations Specialists across the globe, owning all high-level escalations (internally from Directors, Managing Directors, SVPs and CEO; externally from national newspapers, Legal counsel, MPs.
• Investigating, resolving and owning customer communication for Compliance-driven executive escalations.
• Marrying customer anecdote with quantitative data to analyse root causes and work withstakeholders across multiple departments to effect long-term process change.
• Responding to executive-level stakeholders, composing extensive reports of root cause analysis.
• Analysing data to compile and present monthly reports to Director-level with Operational breakdowns, including detailed root cause analysis and action items and preventative measures.
• Making up an integral part of multi-department action team to create a Complaints tracking process for the purposes of reporting to the financial authorities (FCA and CSSF).

Seattle, WA, US

- Worked as part of a large team to ensure customers are protected from money laundering and terrorist-funding by performing KYC investigations. Investigations conducted primarily in German. - Supported newer members of ever-growing team as an advisor and mentor. Assisted with training of new investigators as well as support new managers to learn the role.

Sevenoaks, Kent, GB

- Prioritised a heavy workload of administrative tasks for two separate teams (Policy Fraud and Technical Underwriting) - Contacted brokers regarding mutual clients and resolve fraud-related inquiries. - Reviewed customer documents for potential fraud.

- Active Abroad is an agency which organises internships, au-pairing, language courses and travel for German teenagers and young adults.- Advised clients by phone and email (in German) about our application process and the available programmes. - Reviewed and processed applications, checking the validity of the clients' references.- Team work to ensure all.

Ba German And Spanish (With Year Abroad), Linguistics

Erasmus Semester

A-Levels, Spanish (A*), German (A), English Literature (A)