Anna Collings-Richards Email & Phone Number

Australia

Brisbane, Queensland, Australia

o ANZIFF RG146 Tier 1 and 2 AccreditationKey Responsibilities:o Commercial and domestic claims including ISR, Public and Products Liability, Management Liability, Professional Indemnity, Management Liability, Personal Injury, Travel, Strata. o Claim allocation, daily workflow, portfolio management, reporting and data analyticso End-to-end case management o.

Brisbane, Queensland, Australia

• Provide strong leadership across multiple Claims Management Teams
• Deliver high level end-to-end claims management and desktop assessments
• Responsible for recruiting the right people
• Conduct on-boarding and training to set new team members up for success
• Delegate tasks with timeframe expectations including daily ‘stand-ups’
• Oversee and manage day-to-day operations

Brisbane, Queensland, Australia

• Manage large loss and complex property claims
• New claim registration and triage
• Virtual technology
• Responsible for daily tasks, setting goals, monitoring performance and results
• Delivered daily reporting, analysis and metrics
• Monitored compliance and delivery of SLA’s

Brisbane, Queensland, Australia

o Management of Strata claimso Streamlined processes and procedureso Developed electronic claims processingo Recruitment, on-boarding, training and developmento High level networking, client and service provider engagemento High level engagement with Body Corporate Managers, Body Corporateso ASIC RG146 Tier 2; CQIB and NIBA membero Catastrophe claims.

Brisbane, Queensland, Australia

o Commercial and domestic Motor, Property, and Liability claims including Personal Injury, ISR, Contract Works and Travel claimso Complex and sensitive claims, complaints and disputeso High level of customer engagemento Liaised directly with Insurers and Business Development Managerso Developed and streamlined processes and procedureso Onboarding, training.

Brisbane, Australia

o Manage the investigation and resolution of internal and external complaintso Strong stakeholder management o Optimise customer and compliance outcomeso Conduct research into relevant legislationo Investigate of systemic issues and eventso Demonstrate sound analytical and problem-solving skills o High level negotiation and decision-making skillso Engage.

Brisbane, Australia

o Complex and disputed motor claimso Third Party motor claimso High level of solicitor engagemento Imparted liability and negligence knowledgeo Strong stake holder collaboration o Facilitated Mediation Conferenceso High level of customer support and attendance in court

Brisbane, Australia

o Commercial and Domestic motor claimso Third Party motor claimso Demonstrated effective negotiating skillso Resolved customer complaints and disputeso Imparted liability and negligence knowledgeo Professional report writing capabilitieso Effective interpersonal skills

Bachelor Of Arts (B.A.), Sociology

Insurance And Risk Management, Asic Regulatory Guide 146 Tier 1 And 2 Accreditations