Anna Colvin Email & Phone Number

Glasgow, Scotland, United Kingdom

Returned to work as a sales advisor after 2 years maternity leave - taking a part-time manager role was not allowed as an option.

Glasgow, Scotland, United Kingdom

● Responsible for supporting, coaching and motivating the in-store team to achieve the stores targets, identifying and maximising on opportunities;● Oversight of all retail operations in store including; stock control, store procedures, organising teams around the store to optimise sales, managing store security, team rotas and tracking the teams sales performance;● Responsible for the successful running and trading of the store in the absence of the Store Manager;● Trained thoroughly in hand-crafted luxury products to become a product expert.

Glasgow, Scotland, United Kingdom

● Holding the daily team briefs, sharing stores Key Performance Indicator, and motivating the team to exceed their targets;● Delegating appropriate tasks to the wider team and monitoring store sales figures throughout the day;● Achieving and exceeding individual and store sales targets by using effective selling skills;● Acting key holder for the store and ensuring the relevant store opening/closure procedure is actioned;● Cashing up and reconciling the till systems;● Assisting the store management with administrative duties including recruitment and daily sales reports.

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

Main duties included:● Using conflict resolution skills to resolve customer complaints;● Ensuring all enquiries were dealt with as quickly and efficiently as possible;● Being the main contact point for all store managers and staff members;● Provided support and be flexible to different departments;● Responsible for opening and cashing up tills.

Education record

Diploma Of Education, Nail Technician/Specialist And Manicurist

Diploma Of Education, Hot Stones Therapy And Advanced Massage

Diploma Of Education, Holistic Health