Anna Cook Email & Phone Number

Troy, New York, United States

Responsible for Cashier Office operations and the analysis/reconciliation of general ledger accounts. Responsible for oversight of registration function and personnel. Responsible for financial aid disbursement process. Responsible for oversight of third party contracts and related billings. Responsible of managing accounts for Veteran’s with tuition benefits. Responsible for the maintenance of administrative software setup and rules to asses charges to students.

Troy, Ny

Assists with reconciliation of student account balances. Responsible for maintaining supporting documentation for delinquent student accounts. Responsible for monthly reconciliation of collection agencies. Assist with billing and reconciling accounts of third parties. Assist with student registration, process financial transactions and responding to student inquiries.

Troy, New York Area

Responsible for assisting students with their inquiries regarding their tuition. In charge of reviewing student records, collecting fees and accounting for money received. Prepare daily deposits, answer phones, perform arithmetic computations, sort, index and filing. Duties also include general administrative assistance to the Bursar and Associate Bursar.

Troy, New York Area

Ensure the daily care of children by following all licensing guidelines and implementing all company standards. Assist teachers as needed with the supervision of children, help maintain classrooms for cleanliness and organization.

Albany, New York Area

In charge of maintaining effective relationships with professional networks to source qualified candidates. Consult with management to identify recruiting needs. Review and clarify job specifications, competencies and skills required. Review resumes and qualifications to determine suitability of candidates. Pre-screen job candidates, schedule and coordinate interviews cooperatively with hiring managers. Inform candidates about the job and company. Brief and debrief candidates before and after interviews, verify references, conduct background checks and facilitate pre-employment testing. Manage applicant tracking system. Manage all communication with candidates, provide regular updates and feedback to managers. Extend offers of employment within company procedures.

Troy, New York Area

In charge of reviewing contracts and generating invoices. Monthly account analysis and reconciliation for various departments. Maintain spreadsheets for delinquent accounts. Contact clients regarding past due outstanding balance. Review and process incoming payments for clients. Assist with auditing and verifying of purchase orders and vendor payments. Duties also include general administrative assistance to the Comptroller and Assistant Comptroller of the Finance office.

Troy, New York Area

In charge of reviewing student records to assist them in obtaining federal financial aid. Responsible for assisting students with their inquiries regarding application completion, financial aid status, policies and procedures. Assist students with online processing and information gathering. Assist students on the various financial aid programs. Assist with reconciliation of fund accounts and maintain order of student files. Duties also include general administrative assistance to the Assistant and Associate Directors of the Financial Aid office.

Albany, New York Area

In charge of Service Operations (combining Enrollment, Customer Service, Claims and Mailroom), Outreach, Training and Quality departments in support of the EPIC program, with 5 direct reports and 113 overall reports. Served as secondary contact for the EPIC program to the New York State Department of Health. Responsible for meeting or exceeding more than 25 contract service level agreements. Coordinated staff personnel, subcontractors, consultants and external vendors to develop customer solutions. Oversaw special projects in response to New York State legislative changes to the EPIC program. Led Six Sigma Green Belt Project which reduced material and labor costs by $220,000. Participated in contract negotiations and responding to requests for proposals.

Albany, New York Area

In charge of Service Operations, Outreach, Training, Quality, Pharmacy and Finance departments in support of the EPIC program,with 8 direct reports and 71 overall reports. Served as primary contact for the EPIC program to the New York State Department of Health. Coordinated staff personnel, subcontractors, consultants and external vendors to develop customer solutions. Responsible for meeting or exceeding more than 70 contract service level agreements. Commended on effectively communicating with senior management, keeping them well informed of client requirements and the statuses of key projects. Oversaw special projects in response to New York State legislative changes to the EPIC program. Participated in contract negotiations and responding to requests for proposals.

Albany, Ny

In charge of Enrollment, Customer Service and Claims departments in support of the EPIC program, with 5 direct reports and 52 overall reports. Direct and supervise activities of account trainers. Analyze reports to support company objectives for quality and production standards.

Albany, New York Area

In charge of Enrollment, Customer Service and Claims departments in support of the EPIC program, with 5 direct reports and 52 overall reports. Direct and supervise activities of account trainers. Analyze reports to support company objectives for quality and production standards.

Albany, New York Area

Managed staff processing application and renewal forms for the EPIC program, with 9 direct reports. Primary contact for resolution of applicant inquires.

Albany, New York Area

Supervised Helpline Department for the EPIC program, with 9 direct reports.

Albany, New York Area

Evaluated and approved participant reconsideration requests. Represented First Health in New York State Fair Hearings on reconsideration cases for the EPIC Program.

Albany, New York Area

Evaluated and approved participant reconsideration requests. Represented EDS in New York State Fair Hearings on reconsideration cases for the EPIC Program. Participated in pre-implementation systems testing as a tester or a reviewer of system tests.

Albany, New York Area

Audited performance standards to ensure the meeting of contractual obligations.

Albany, New York Area

Led a staff of six employees processing application forms for the EPIC program.