• Led data conversion projects including recent conversion of 118,000 commercial and residential units including financial and property management data. • Managed support queue for Tier 1 client with over 1700 users. Led support team for commercial and investment management divisions.• Performed assessment of business processes and database setup. Provided customized suggestions to improve efficiency and maximize KPI’s.• Coordinated between client stakeholders and project managers to ensure timely updates and adherence to deadlines. • Supported customer ETL process including extraction of data, mapping, formatting, and re-import. • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.• Developed and maintained effective relationships with key client stakeholders.

• Led data software migration projects from inception to completion including business analysis, database design, data extraction, data cleaning, and training of users on new system. Projects ranged in size from small companies to clients with over 800 properties and 300,000 commercial and residential units. • Designed user security functionality to ensure appropriate user access while maintaining audit requirements and protection of company data.• Scripted custom SSRS reports using SQL and Microsoft visual studio.• Led customized training courses and developed instructional manuals.• Worked with executives and accountants to develop chart of accounts and financial reporting suites. Provided support to maintain quality of financial data.• Established strong rapport with clients through effective communication strategies which facilitated long-term relationships.

Coordinated with field manager in and out of office to contact and educate potential voters about David Trone. Aided in training of new interns and other office duties as assigned.

Provided tutoring services to a Calculus class. Conducted flex hour classes.

Researched quaternion squares with mathematics faculty advisor. Contributed to a research paper which has been published in a major mathematics journal. Presented research at Mathematical Association of America’s national conference.