Anna C. Email & Phone Number

Burbank, Ca, Us

Los Angeles, California, United States

Streamline visitor management protocols by implementing new visitor software, updating written arrival instructions, and continuous calendar management.Maintain a positive office experience for all employees and visitors through administrative support, proactively submitting maintenance/vendor requests, and ordering office supplies, snacks, and technical equipment. Plan weekly office lunches, special events, and multi-day group training meals through venue research and catering coordination for groups ranging from 12-100 attendees. Manage multiple calendars for investor meeting room reservations, private office space reservations, and office events. Organize and lead new-hire first-day onboarding on-site via I-9 document collection, office tours, team introductions, and new-hire training registrations. Assist HR generalist in the onboarding of an average of 4 new hires/week during a five-month hiring influx.Process monthly expense reports for credit cards and out-of-pocket reimbursements for senior-level management employees.Administrate frequent travel for three senior-level management employees including flights, lodging, and car rentals. Troubleshoot technology issues and provide real-time resolutions or escalations in coordination with the local IT team.

Managed CEO’s daily schedule and calendar.Communicated via email and telephone on behalf of the CEO to potential and current clients, partners, and prospective job candidates. Maintained and leveraged client relationships through project support and continuous follow-ups.Coordinated the CEO’s travel, lodging, conference registrations, and travel itineraries. Facilitated the onboarding of new hires via virtual team introductions, payroll set-up, and training registration. Identified and escalated priority client issues that required immediate attention.

Washington D.C. Metro Area

Managed the needs and concerns of over 536 residents in person, via email, telephone, and resident portal chat features.Greeted all incoming residents to the management office. Facilitated vendor service visits and placed orders for office, tech, and residential supplies. Documented all resident incidents, interactions, neighbor disputes, and suspicious activity for resident safety purposes through a CRM system. Managed all overnight, morning, and evening concierges to ensure excellent customer service, package handling, and safety protocols were being followed. Troubleshoot Active Building technical platform issues.Catalog, review, and dole out incoming mail according to specified procedures.

Washington D.C. Metro Area

Developed and implemented various outreach and marketing strategies gearedtowards volunteer service programs.Analyzed recruitment data and trends to identify opportunities, addressrecruitment challenges and increased the diversity of applicantsCommunicated directly with external stakeholders to provide updates, schedulemeetings and follow-upsManaged 50 membership accounts through Salesforce and created trainingresources and support materials needed to improve the programs.Conducted in-person presentations and attended National Service Regionaltrainings to sharpen recruitment skills to attract diverse talent.

Washington D.C. Metro Area

Provided customer service and support to clients interested in learning more about food resources within D.C.Developed and refined the recruitment and retention resources to assist over 40 Earned Income Tax Credit site SNAP Outreach volunteers and retain quality talent. Collaborated with multiple teams and stakeholders in a creative, team-oriented environment.Employed strategies to specifically engage and inform populations traditionally under-represented in anti-hunger outreach efforts within the Washington, D.C. area. Developed effective recruitment and training materials for prospective volunteers. Collaborated with team members to document best practices and created a guide which offered a customer service assessment of agencies that provide application assistance for FNS programs.Designed and delivered virtual and in-person presentations, workshops, and events for public awareness of federal and local nutrition assistance programsAssisted with the planning and execution of digital engagement efforts for organization social media accounts. Facilitated numerous outreach presentations for lead agencies and trainings for over 40 SNAP outreach volunteers.

Greenville, North Carolina Area

Garnered resources for Campus Kitchen at ECU, an anti-hung student organization, through the recruitment of volunteers, and sponsors, and organizing food drives and crowdfunding initiatives.Developed, compiled, and posted content for social media campaigns and campus websites to increase hunger, nutrition, and national service awareness among faculty, staff, students, and local community members.

Greenville, North Carolina Area

Assisted in answering incoming phone calls, mail sorting, and assisting student center patrons with inquiries through research and creative problem-solving. Assisted in the setup and breakdown of conference rooms, and conference call setup in all student center meeting spaces.Managed all incoming student center inquiries and warmly transferred them to the appropriate department.Diffused and redirect difficult situations while maintaining decorum and “white glove service.”

Greenville, North Carolina Area

Assisted in the creation of marketing plans and budgets that were implemented for annual alumni events.Maintained and analyzed datasets of student Alumni Association enrollment.Provided overall logistical and administrative support to the ECU Alumni Association.Assessed customer feedback on alumni events by administering surveys and analyzing results.Refined and implemented application screening and selection criteria for student pirate club membership. Managed communications with media, volunteers, and the public through email, press releases, social media accounts, and weekly newsletters.Developed invitations and agendas for special events.Created effective storytelling content through audio and video tools featuring local community members positively impacted by local alumni efforts.

Greenville, North Carolina, United States

Managed communications with media, volunteers, and the public through email, press releases, social media accounts, and weekly newsletters.Developed invitations and agendas for special events.Created effective storytelling content through audio and video tools featuring local community members positively impacted by local disaster relief efforts.

Greenville, North Carolina Area

Facilitated weekly campus tours and informed prospective students about all aspects of East Carolina University, including its resources and academic programs. Encouraged prospective students to consider attending the University and to complete the application process.

Greenville, North Carolina Area

Promoted Dove’s latest products on campus through the distribution of samples and use of social media. Created events for Dove products on campus to increase product awareness.