Managing portfolio of approximately 1000 Personal Lines of insurance including private home and landlord customers. Accountable not only for my own performance and targets but also for newly hired home department employee whom I directly manage.Duties: - Processing new business quotes- Renewals and mid-term adjustments - Policy cancelation and account details adjustment- Issuing all documentation, and also ensuring renewal list is kept up to date. - Negotiating with underwriters to find the most suitable insurance for clients including those with non- - standard and distress risk.- Building and maintaining outstanding Customers Relationship - Resolving existing customer issues and Dealing with complaints - Collecting premium and processing Direct Debit payments

Personal lines insurance broker; specialising in private car and home insurance. Developing professional relationships with insurers and clients alike, ensuring I always comply with the FCA regulations of fairness and objectivity. Duties:- Gather information from clients- Processing new business and renewal- Collect premium- Processing new business quotes- Renewals and mid-term adjustments - Issuing all documentation, and also ensuring renewal list is kept up to date. - Negotiating with underwriters to find the most suitable insurance for clients including those with non- - standard and distress risk.- Building and maintaining outstanding Customers Relationship - Resolving existing customer issues - Collecting premium and processing Direct Debit payments

Working as part of customer support responsible for:- mid-term adjustments- credit control- cancelations