Anna D. Email & Phone Number

Warsaw, Mazowieckie, Poland

Supporting the implementation of new software for the bank's depositary department within areas like data management, reference data, data quality management and investment compliance by:-Process mapping related to market data flows and market data quality monitoring-Defining the business needs and facilitating the negotiation of requirements amongst multiple stakeholders from different countries and with different seniority levels-Preparing business and functional detailed specification based on requirements-Designing the system solutions in close cooperation with the IT developers and solution architects-Analysis of large data sets received from different market providers-Identification of the data integration issues and following them up in the internal ticket system-Close cooperation with global DFS operational teams and other project members -Communicating with other project streams to ensure that issues are identified and addressed -Test writing and execution, coordination of UAT -Acting as SME in the Data Management area -Preparing and providing training and workshops to operational and project teams

As a part of Business Analyst development path I was analyzing existing processes and advising on the possible improvements as well as implementing and documenting them -Communicating with internal and external stakeholders in case of issues, analyzing and resolving them systematically-Monitoring of received files and integrating market data required for the investment compliance and cash monitoring processes-Analysis of fund documentation and setting up new funds static data -Reviewing of the operational procedures and updating them accordingly to the process changes-Leading regular calls with different process stakeholders

Warszawa, Woj. Mazowieckie, Polska

Permanent Responsibilities • Validation and contribution to system requirements specifications• Production and completion of User Acceptance Tests• Preparation of operational and process procedures• Reporting incidents or issues to the Team Leader• Review and improvement of processes on regular basis in order to increase productivity• Providing support to other departments• Cooperation with internal and external audit and operational risk management• Migrate and set up of the new process.• Onboarding new clients• Supporting team members• Leading conference calls• Performs quality control

Warszawa, Woj. Mazowieckie, Polska

Warsaw, Masovian District, Poland

I carry out specialised and complex operations activities like:- giving opinions, testing and creating new processes in cooperation with Legal Department- co-creating of the guidelines on processes in start-up environment- assisting with information and guidelines on already exisitng processes- reviewing and updating operational procedures- managing operational processes, documents reconciliation and other tasks required for operational support- controlling manual cash sales and account closure refunds- being responsible for monetary reconciliation and management of rejected payments- giving authorization on a cash sale transactions- managing of daily account servicing (back office)- ensuring key performance targets are both set and achieved- ensuring compliance with regulatory and legislative requirements- ensuring customer confidentiality- being responsible for reconciliation of courier process- maintenance and management of archiving of all paperwork on a monthly basis- providing day to day support to office employees and key sales partners but also providing administrative support to the team ensuring all tasks are dealt with in a timely manner- supporting external outsourcing Call Center in everyday tasks and issues with customer service but also quality monitoring or technical issues concerning banking and payment system- managing BIK Online corrections- coordinates and cooperates with local staff to resolve broker, customers and sales enquiries- front office customer service in Branch- managing and replying to customer correspondence

Chatham

- assisting Team Leaders in team management- Quality Monitoring on daily basis- providing training for Agents- assisting with information and guidelines on internal processes- conducting 2-month training for external outsourcing Call Centre (60 Agents)- resolving customers inqueries on daily basis- reporting any encountered problems and helping in solving them .

United Kingdom

- with a big focus at credit control, collections, customer service and sales my main duties were to be responsible for effectively servicing International customer base in Poland. - I worked to individual and team performance targets.- I was first point of contact for new and existing customers. - I dealt with a range of enquiries covering initial customer acquisition, through to servicing and contacting to secure payment as well as working to resolve customer issues.- I was identifying issues, suggesting solutions and helping to drive improvements. - I multitasedk and effectively manageed my time, whilst delivering exceptional customer service.- I was working in a fast paced, high performance, target driven banking environment that had a focus on service quality.- I worked in an innovative environment and was able to quickly adopt new practices and ideas.

Poland

First point of contact with city occupants. Dealing with occupants queriesResponsible for building council projects data base. Responsible for council files and archiving.Help in building new local spatial development plan.Analysis of exisitng council development plans.Any day to day tasks.

Responsible for preparing weekly and monthly sales reports for manager.Responsible for building Sony Music Poland main customers data base with new record and albums.

Istanbul, Turkey

Erasmus Intership.First point of contact for in-coming and out-coming students.Building new data base of Instanbul Bilgi University Erasums students (in-coming and out-going)Analysis of existing and new databases.Day-to-day tasks.

Master, Spatial Economy

spatial planning/urban planning/regional development

Spatial Planning

Bachelor, Spatial Planning