Anna D Email & Phone Number

Miami, Florida, United States

• My role was to ensure that the guest has a pleasant experience whilst using the ships Wi Fi Services; it was a solo position, which involved single handedly managing Internet sales, service queries, technical.
• Responsible for initiating Internet service each cruise by uploading the customer database. Dealing with technical issues & minimizing the internet downtime. Reducing the amount of refunds being provided for poor.
• Up selling internet packages to Guests & crew members alike. The role involved multitasking, sales skills and technical know how about the latest gadgets in order to assist the Guests & crew with their Internet queries.
• Handling Guest disputes, to enhance revenue, while using due diligence for any refunds
• Co-ordinate with different departments such as IT, Finance, Guest Services and keep everyone informed of any updates.
• Nominated Employee of the month onboard Jewel of the Seas for the month of May 2018

Miami-Fort Lauderdale Area

• Worked onboard Oceania Cruises from (28th September 2015 - 15th March 2016)
• Worked onboard the Norwegian Gem from (24th September 2016 - 19th March 2017)
• My role was to ensure that the guest has a pleasant experience whilst using the ships Wi Fi Services; it was a solo position, which involved single handedly managing Internet sales, service queries, technical.
• Responsible for initiating Internet service each cruise by uploading the customer database. Dealing with technical issues & minimizing the internet downtime. Reducing the amount of refunds being provided for poor.
• Up selling internet packages to Guests & crew members.
• Achieved & exceeded the internet revenue & customer satisfaction targets by 20% despite the slow internet speeds on a ship, I have consistently met the CSAT and have also received 5 Cruise awards in my 3 year tenure in.

• My role was to ensure that the guest has a pleasant experience whilst using the ships Wi Fi Services; it was a solo position, which involved single handedly managing Internet sales, service queries, technical.
• Responsible for initiating Internet service each cruise by uploading the customer database. Dealing with technical issues & minimizing the internet downtime.
• Achieved & exceeded the internet revenue & customer satisfaction targets by 20% despite the slow internet speeds on a ship, & prices charged for the internet connection onboard, I have consistently met the Guest.

Mumbai Area, India

• Customer Retention and collecting outstanding payments with care whilst achieving the cash conversion matrix and balancing customer relations while minimizing the bad debts for the company. Providing payment options.

Mumbai Area, India

• Responsible for dealing with incoming calls in Service to Sales process at Chase Card Services, advising customers on account management and credit maintenance whilst generating revenue through balance transfers and up.
• Assisted my manager by monitoring team’s calls and providing feedback on a weekly basis not only to enhance the team’s performance, but to also ensure that there was no cases of miss-selling.
• Assisted in mentoring new members joining the team to develop effective sales pitches, thus improving their self-confidence and their performance.
• Conducted team briefings and debriefings to ensure that the team was aware of any changes in the process.
• Assisted in transitioning floor support to help new joiner’s in queries while on calls, so that they could reduce their AHT (Average call Handling Time).Ensured that the team’s knowledge was updated by conducting a.
• At J.P Morgan Chase-Awarded Certificate of Achievement for the Best FCR (First Call Resolution) for the month of July 2008.

Mumbai Area, India

Right from my early teens, I was quite motivated to fund my own higher education, hence as soon as I turned 18 I started working part time at 3 Global Services while attending Full time Regular Degree College at St. Andrew's. Bandra Mumbai.My job role involved dealing with Australian Customer service queries while assisting and efficiently transitioning.

Bachelor Of Commerce -Majoring In Accounting, Business/Managerial Economics, 81% (First Class)

Activities and Societies: 1)Awarded the RITA VAZ Scholarship in St. Andrews’ college Bandra for the most deserving student of FYJC (First.

Drawing Examinations, Drawing

Activities and Societies: Drawing, Sketching , Water Colour painting I have always had a keen eye and a penchant for art, craft and.

Maharashtra State Certificate In Information Technology, 83%

Passed MS-CIT (Maharashtra State Certificate in Information Technology with 83%.

System Maintenance Through The Institute Of Chartered Accountants Of India