Develop and oversee recruitment strategies.Manage the entire recruitment process, from job posting to onboarding.Collaborate with department managers to identify staffing needs.Evaluate training effectiveness and modify programs as necessary.Oversee and manage performance appraisal systems.Provide guidance to managers on performance review procedures and feedback delivery.Address performance-related concerns and ensure timely resolution.Serve as a contact point for employee grievances and concerns.Facilitate communication between employees and management.Promote a positive, inclusive, and supportive workplace culture.Oversee benefits packages, renewals, and negotiations.Ensure compensation and benefits are competitive and aligned with legal requirements.Stay updated on labor laws and employment standards.Ensure that HR practices comply with local, state, and federal regulations.Handle workplace investigations, disciplinary actions, and terminations in line with legal guidelines.Collaborate with top management to align HR strategies with business objectives.Set HR department goals and objectives.Analyze HR metrics and create reports for management.Oversee initiatives that foster talent growth and retention.Support and suggest improvements to the entire employee lifecycle.Facilitate organizational changes and support departments during transitions.Ensure the organization's compliance with health and safety laws.Develop and implement health and safety protocols and training.Oversee the maintenance of employee records and HR systems.Develop, revise, and implement HR policies and procedures.Develop and manage the HR department's budget.System Knowledge: ADP Workforce, Paylocity, Fingercheck

Manage the entire recruitment process from job posting to onboarding.Oversee the distribution and explanation of benefits packages to employees.Supported HR Generalists in payroll processing for 150+ employees.Handle benefits inquiries and address any related issues or discrepancies.Coordinate with external benefits providers or brokers as needed.Develop, update, and enforce HR policies and procedures.Communicate any changes in HR policies to all employees.Participate in systems implementation, enhancements and upgradesProficient in multi-tasking and prioritization in a fast-paced environment.System Knowledge: Five9, Skills XP. PeopleSoft, ImageNow, and JD Edwards

Oversee the operation and maintenance of the SkillsXP training and certification system, the PeopleSoft ELM learning management system, and the PeopleSoft HCM human capital management system.Collaborate with offshore training representatives to enhance and design training matrices, ensuring optimized tracking of required training for both management and staff.Globally monitor and report on Key Performance Indicators (KPIs) related to mandatory training, competency assessments, and BU scorecards concerning minimum safe staffing, with an emphasis on its impact on business results.Handle various spontaneous tasks, which include overseeing cleanup activities, implementing changes in the Manager Connect platform, and monitoring employee involvement in designated programs.Examine and update the offshore training interface on the Payzone site to ensure a more efficient user experience for business departments and offshore personnel.Contribute to the enhancement of the Competency Assurance Program (CAP) materials by engaging in subject matter expert evaluations, refining the content, and offering requisite assistance as deemed necessary.

Redesigned and delivered a comprehensive approach to onboarding new corporate hires, resulting in improved timing, content delivery, and a 95% employee satisfaction rate, improving faster integration and first-day productivity.Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.Submits online investigation requests and assists with new-employee background checks.Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.Processes required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.Developed workflow charts and diagrams with Vizio to ensure efficiency with processes.

Managed office operations, including communications, mail distribution, and supply ordering and inventory control.Prepared packages for shipment, pickup or courier delivery to customers.Sorted, received and distributed mail correspondence between departments and personnel.Organized all new hire, security, and temporary paperwork.Performed general administrative duties, including copying, faxing and filing.Organize and file electronic and physical documents, including client information, invoices, and other records.Assist in the preparation of regularly scheduled reports.Coordinate with the finance team to process invoices, payments, and other financial transactions.Develop and implement efficient office systems and processes.Identify opportunities for operational and process improvements.Greet visitors and ensure they sign in and are directed to the appropriate person or area.Answer phones, forward calls to appropriate parties, and take messages.Schedule appointments, meetings, and reservations as needed.Coordinate and organize office activities and events.Develop and manage the facility's budget.Review utilities consumption and strive to minimize costs.Negotiate contracts with vendors for services including cleaning, catering, security, and parking.Monitor vendor performance to ensure that contractual obligations are met..

Assist with filing, organizing, and maintaining documents and records.Scan, photocopy, and fax documents as required.Input information into databases or spreadsheets accurately.Assist with creating reports or presentations as needed.Participate in or support any special projects as directed by supervisors.Conduct research or gather data as required.