Anna D. Email & Phone Number

Berlin, Germany

Berlin, Germany

Berlin Area, Germany

Key Projects• Customer Readiness and Migration analyst for new AWS “Cube” Data Management System • Implementation Stream lead for GEMA CTO Project, planning, people and financial management to align customer with data system of music copyright management. Main Responsibilities included:Requirements gathering / Test Mgmt. / Project Mgmt. / Process Documentation / Resource Mgmt. / Stream Mgmt. – People and budget Mgmt. / Documentation / QA Mgmt./ Change Request Mgmt. / Jira backlog mgmt. / Business Change Mgmt. / Product Owner / API Release Mgmt. / Deviation Report

Melbourne, Australia

Key Projects:• Energy Services Transformation Project – Lead analyst for the operational needs of the business to create Process, Procedure and System Development and support for any changes• Mass Market Billings Project – reviewing requirements for procurement of a new IT Billing system to identify the best vendor to partner with for a major organisation transformation.Main Responsibilities included:• Process Development and Improvement - working with key stakeholders to identify new process workflows (eg IT / Call Centre / Operational Partners) to optimise customer journey experience.• Managing the process, procedures and systems within the Energy Services team• Root Cause and Gap Analysis• Project management of the IT infrastructure build for bespoke system (SESOL) including developing requirements, design, business acceptance testing and rollout• Development of documentation relating to process workflows (Operational Manuals and Procedures)• Development of customer collateral • Identifying key training criteria: the development and delivery of training to new staff when required.• Contract Management with third party vendors • System Development and Administration• SharePoint management and administration

Melbourne, Australia

Key Projects:• HR Restructure – reviewing current and ‘to be’ org structures and working with HR to employ new HR system (People Express (PEX)) to support users in training.Main Responsibilities included:• Coordination and management of projects • Finance and budget tracking • System Training• Project Plan Management (MS Project)• Process Improvement (MS Visio)

London, United Kingdom

• Supporting a team of 30 in a Global Pharmaceutical Company PA to Executive Director with diary management, travel plans, inputting expenses using Concur and any ad-hoc tasks.• Coordination and management of Global Department meetings• Content administration of Intranet website using SharePoint and relaying content to team via internal communications.• Coordination of submissions and applications to Regulatory bodies.• Arranging translations of technical documents.• Contract Management• Established and maintained effective relationships with numerous internal and external stakeholders, e.g. EMEA(European Medical Agency) and MHRA (Medical and Healthcare Regulatory Agency)

London, United Kingdom

• Using SAP to input Invoices for Finance department and ordering stock• Attending weekly management meetings to take notes and distribute to department members and following up on any action items• Office management

Manchester, United Kingdom

• Working within the sales department for an Employment Law Company to manage the delivery of employment law seminars and workshops for prospective clients.• Creating Invitations and other collateral: working with sponsors and clients to produce marketing and promotional material

Manchester, United Kingdom

• Coordinating Sales and Promotion of venue, and conducting client viewings• Managing onsite events• Coordinating Marketing mailouts to potential clients

Bachelor Of Arts (B.A.), English Literature

English Literature (British And Commonwealth)

A-Levels: - English Literature - Media Studies - Psychology