Anna D. Email & Phone Number

Chicago, Illinois, United States

• Developed and monitored incentive compensation analysis and key metrics to ensure all incentive compensation and contingent refund payments are accurate. • Identified trends, variances to expectations, and provided explanations/root cause for large variances.• Lead audits of incentive compensation.• Scrutinize payments to ensure compliance with the appropriate compensation plan• Served as subject matter expert of the incentive compensation system, data feeds, and any systems that provide supporting payment related data.• Performed analysis and trending of incentive compensation reports..• Provided leadership to co-team members on key projects.• Oversaw the system implementation and updating of incentive compensation plans, including requirements gathering, development, and completion of user acceptance testing.• Created, updated and maintained departmental key Sarbanes-Oxley (SOX) requirements.

Chicago, Illinois, United States

• Lead design and implementation of strategic plans for the creation, maintenance and improvement of operations policies, processes, procedures, practices and systems• Provided operational leadership and support to leaders in execution of all operational Initiatives• Communicated and educated on operational topics, information and activities.• Served as point of contact and subject matter expert for channel operations.• Lead the identification, analysis, recommendation and prioritization of new opportunities and process improvements for operational performance• Helped ensure channel operations adhere to legal and regulatory compliance requirements• Contributed to new and existing training program content and modules that are operations-related

• Owned the intake process for a multitude of requests for support with operational matters and issues, and serves as the key point of contact for managing, prioritizing and resolving all issues coming from the field.• Collaborated cross-functionally, ensuring communication, awareness and alignment on operational issues and resolutions• Communicated responses to inquiries and issues with immediacy, providing appropriately detailed responses with progress insights, solutions, and expected timing, demonstrating a commitment to service delivery & issue resolution • Organized, documented, tracked, reported, and monitored multiple, concurrent operational inquiries and issues• Regularly reviewed tracked information, and identifies trends and patterns that indicate opportunities for improvement• Actively sought to understand the causes of issues, suggested improvement ideas and mechanisms to field and operations leaders, and supported changes to ensure results are achieved• Served as an advocate for the field by using knowledge of how key systems interact to identify potential issues, recommended appropriate risk mitigation measures and tests, and informed leaders in different departments of this information • Documented processes and procedures and consistently reviewed and examined them for updates or improvements

Bachelor Of Science - Bs, Accounting

Master Of Business Administration - Mba