Anna D. Email & Phone Number

Chicago, Illinois, United States

• Developed and monitored incentive compensation analysis and key metrics to ensure all incentive compensation and contingent refund payments are accurate.
• Identified trends, variances to expectations, and provided explanations/root cause for large variances.
• Lead audits of incentive compensation.
• Scrutinize payments to ensure compliance with the appropriate compensation plan
• Served as subject matter expert of the incentive compensation system, data feeds, and any systems that provide supporting payment related data.
• Performed analysis and trending of incentive compensation reports..

Chicago, Illinois, United States

• Lead design and implementation of strategic plans for the creation, maintenance and improvement of operations policies, processes, procedures, practices and systems
• Provided operational leadership and support to leaders in execution of all operational Initiatives
• Communicated and educated on operational topics, information and activities.
• Served as point of contact and subject matter expert for channel operations.
• Lead the identification, analysis, recommendation and prioritization of new opportunities and process improvements for operational performance
• Helped ensure channel operations adhere to legal and regulatory compliance requirements

• Owned the intake process for a multitude of requests for support with operational matters and issues, and serves as the key point of contact for managing, prioritizing and resolving all issues coming from the field.
• Collaborated cross-functionally, ensuring communication, awareness and alignment on operational issues and resolutions
• Communicated responses to inquiries and issues with immediacy, providing appropriately detailed responses with progress insights, solutions, and expected timing, demonstrating a commitment to service delivery & issue.
• Organized, documented, tracked, reported, and monitored multiple, concurrent operational inquiries and issues
• Regularly reviewed tracked information, and identifies trends and patterns that indicate opportunities for improvement
• Actively sought to understand the causes of issues, suggested improvement ideas and mechanisms to field and operations leaders, and supported changes to ensure results are achieved

Bachelor Of Science - Bs, Accounting

Master Of Business Administration - Mba