Anna D. Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

1. Developed a multi-line call answering system and customized it for staff devices.2. Configured company tablets and set up work program logins for six employees.3. Facilitated the achievement of company goals by assisting with administrative duties and implementing protocols.

Houston, Texas, United States

● Abacus Austin, TX1. Inaugurated the permitting process & provided leadership for the permits team● Abacus Houston, TX1. Decreased lead time by modernizing techniques & developing new online resources which created the team's 1st paperless system2. Originated the Standard Operating Procedures manual streamlining the permitting processes for all 3 trades3. Reduced probability for permit fines annually per trade by implementing a robust permitting management system4. Advocated for my team's growth opportunity improving staff recruitment, retention, & engagement 5. Presented reports in budget, expenses, & open & closed permits for all 3 trades at monthly meetings with the company's C-level executives● Additional projects:1. Provided videographer skills in planning, filming, & producing short videos for events like the Customer Service Week & town halls

United States

1. Spearheaded the 1st full-fledged onboarding e-training deck (Abacus Academy) standardizing the training regimen for new & existing customer service employees2. Counseled & mentored 2 individuals helping advance them to a higher role as the succeeding Abacus Academy trainers3. Closed employee skill gap through customized & curated training content tailored to employees' specific roles

1. Diminished the quantity of open permits (YTD & previous years') for all 3 trades in only 6 months by persistently scheduling repairs & city inspections2. Collaborated with cities/municipalities regarding permit work, corrections, & approvals3. Coordinated with permit runners for timely permit processing & site posting to ensure compliance with city/municipality ordinances

Houston, Texas

1. Pioneered the online service area map optimizing methods for all call center departments to accurately determine serviceable areas per call2. Maximized productivity for the team by creating the 1st comprehensive & centralized online technician directory3. Generated revenue by matching technicians to jobs based on skill mastery & proximity to work sites

Houston, Texas Area

1. Promoted sustainability in & controlled environmental effects from airline operations by enacting policies of the Environmental Protection Agency (EPA), etc.2. Supervised the appropriate storage & disposal of hazardous & non-hazardous materials within the airport setting3. Assisted in overseeing firefighter & rescue team rehearsals & analysing the impact of materials used4. Carried out educational activities for staff to explain environmental effects posed by occupation5. Submitted compliance reports to governing environmental programs groups

Houston, Texas Area

1. Reviewed applicable security directives from check-in, boarding, & baggage storage to aircraft security searches per flight departure (domestic/international) 2. Prioritized staff's wellbeing & accident prevention by immediately correcting noncompliance with the airline's security protocols3. Worked closely with the Transportation Security Administration (TSA) in resolving violation concerns in airline ground operations

Houston, Texas Area

1. Trained staff on the job & during mandatory exercises to operate airline ground vehicles, utilize airline-specific software, & verify travel documents, etc. 2. Led daily safety & security briefings per shift to ensure safe work practices are demonstrated3. Discussed ground/air incident data from home station or outside stations at staff meetings to improve safety & identify potential hazards

Houston, Texas Area

1. Lifted up to 70 lbs. of cargo/baggage on & off aircraft then transported them between destinations safely & continuously in all weather conditions2. Interpreted & completed aircraft weight & balance load sheets, live animal & dangerous goods processes, hazardous material identification labels, aircraft loading manifests, & baggage/cargo routing tags3. Operated motorized equipment like the aircraft pushback tractor, de-icing truck, baggage belt loader, & tugs

Abilene, Texas Area

Abilene, Texas

1. Prepared studio for live broadcasts (5 pm, 6 pm, & 10 pm) & filming sessions through proper maintenance & scenery ingress/egress2. Operated studio cameras achieving required shots by the director & controlled the audio board for newsreels, music, & on-air talents' lapel mics3. Created & edited chyron graphics for regular broadcasts, special segments, & breaking news

Abilene, Texas

Accounts handled:● Frontier Communications● Sallie Mae Bank Student Loans● H&R Block

Quezon City, Philippines

Shows handled:● The Voice, Philippines (Singing reality competition series)● Ikaw Lamang (Period drama series)● Ipaglaban Mo (Legal drama anthology)1. Distributed production schedules, program rundowns, & scripts to production crew & on-air talents2. Coordinated with departments, producers, & other staff regarding production flow to complete filming sessions3. Kept track of recorded film scenes, synchronized extras, & performed crowd control