Anna D. Pool Email & Phone Number

Washington D.C. Metro Area

Upon starting this position I assisted the business partners with completing the startup process, and I now currently oversee payroll/commission, on boarding and operational duties.•Responsible for completing the business startup process, and administering human resource policies and procedures.•Overseeing staff to ensure that assigned tasks are complete and done efficiently.•Organize data into documents, spreadsheets and presentations for the sales team.•Coordinate and organize meetings, trainings & team functions, including preparing agenda to be covered.•Evaluate and manage the performance of each sales representative, ensuring justified promotions.•Communicate with senior management and employees in regards to performance reviews and contract agreements.•Manage confidential employee records, including accurate record of hours, sick days, leave of absence or reprimands.•Maintain OSHA and HIPAA training logs to keep compliant.•Handle payroll & billing duties, including calculating/distributing pay to staff, and preparing quarterly payroll taxes.

Greater Nashville Area, Tn

•Handled all incoming customer calls and assisted them with questions or concerns regarding their policies or contracts.•Composed response letters to customers regarding their inquiries.•Entered information or notes regarding correspondence with customers into company database.•Charged with the 2010 Direct Marketing campaign.

Greater Nashville Area, Tn

•Oversaw all display setup by team members, also in charge of the credit card program for Nashville district.•Ensured excellence in customer service through visual presentation, merchandise placement, and merchandise handling logistics to drive brand loyalty.•Managed and developed the brand visual, merchandising and logistics team with coaching, training, and feedback.•Developed business plans in conjunction with the General Manager and translated it into implementation steps, then directing the merchandise, visual and logistics team to execute the plan.•Responsible for all displays/promotions for men’s, women’s and body merchandising, utilizing store layout, academic knowledge and creative skills to encourage sales.•Set high standards of productivity by continually monitoring sales activity, encouraging a sales-generation focus.•Collaborated with the leadership team to develop a high performing team and customer-centric culture.•Handled all merchandise through receiving, processing, floor-sets and replenishment systems efficiently and effectively. •Oversaw the implementation of all visual presentations and ensured it met the brand standards.