Anna Dalton Email and Phone Number

• Oversee all components of new hire training so employees understand the health industry and can effectively assist clients in navigating healthcare.• Create training content on employer benefit plans, insurance basics and job specific responsibilities for a department of over 100 people.• Consult on partnerships with outside vendors during implementation and training. • Work alongside department leaders to provide insight and feedback on updates to our internal tools. • Analyze client complaint trends quarterly and annually while evaluating gaps in methodology and presenting findings to leadership for resolution.• Manage a team of employees that complete over 400 quality audits annually to identify and close training gaps. • Organize monthly companywide development sessions led by executives to further employee’s professional and personal growth for over 300 employees.

Served for ten months and worked on four different community service projects on a team of about 10 people.