Anna Darosa work email
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Anna Darosa personal email
Executive SummaryWell-organized, efficient manager skilled at encouraging others and developing rapport. Demonstrated ability indirecting a cohesive staff in the successful attainment of objectives with accuracy and attention to detail. Works wellin a team environment as well as independently. Experienced in developing a positive relationship with clients.Excellent communication, interpersonal and organizational skills.Specialties: customer relations, data entry, meeting facilitation, policy analysis, process engineering, quality, quality control,
Two Crafty Roses
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Small Business OwnerTwo Crafty Roses Sep 2021 - Present
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MerchandiserHallmark Cards Jun 2017 - Dec 2017Hilmar, California, United StatesEnsure all product is stocked and ready for purchase and order product as needed. Take down displays and reset according to planograms. Interact with store management to ensure satisfaction with product and service. Travel from store to store in a timely manner. Track disposition of expired product. Track time and mileage. Work independently with minimal supervision. -
Quality Assurance EvaluatorMedicalert Foundation May 2014 - Sep 2015Turlock, CaEvaluation of customer service and emergency line calls. Developed programs for emergency line, mail order, and trainee evaluation, appraised and restructured existing customer service program. Responsible for issue identification and provision of detailed reports. Implemented tracking system to aid in tracking and trending of performance and initiated a monthly reporting system. Worked independently with minimal supervision. -
Emergency Response SpecialistMedicalert Foundation Sep 2012 - May 2014Responsible for reviewing member profiles to ensure completion and accuracy. Identify information vital for first responders in emergency situations and set up appropriate engravings. Correspond with members to obtain information and engraving approval. Respond to emergency calls, quickly identify the type of call and handle according to standard operating procedures. Provide information to authorized personnel in a professional, efficient manner. Facilitate communication between first responders and family members/caregivers.
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Member Account SpecialistMedicalert Foundation Jun 2011 - Sep 2012Turlock, CaResponsible for reviewing member profiles to ensure completion and accuracy. Identify information vital for first responders in emergency situations and set up appropriate engravings. Correspond with members to obtain information and engraving approval. Respond to emergency calls, quickly identify the type of call and handle according to standard operating procedures. Provide information to authorized personnel in a professional, efficient manner. Facilitate communication between first responders and family members/caregivers
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Materials DevelopmentStellar Nordia/Verizon Apr 2000 - Feb 2009Authored user guides designed to assist staff in effective usage of call monitoring tools, as well as standard operatingprocedures, tests and study guides.QA Program Design and ImplementationPlayed a key role in the design of the first online quality assurance tool in telerelay. Responsible for coordinatingimplementation and training of this program.
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Quality Assurance Specialist/ManagerStellar Nordia/Verizon Business/Mci Apr 2000 - Feb 2009Demonstrated knowledge of FCC regulations, individual client requirements necessary to ensure compliance with applicable laws and contracts. Conducted call monitoring through side-by-side sessions (using a Y-cord), remote call observation, and placement of test calls. Provided feedback to operators regarding call performance. Collaborated with support and management staff in call monitoring, issue identification, and action plan development. On-time delivery of reports, including data analysis and issue tracking. Conducted employee evaluations, and worked with employees to develop goal attainment plans. Developed and implemented a variety of incentive programs. Participated in management meetings with department heads to coordinate functions and operations between departments. Responded to requests for information relating to all areas of quality assurance including clarification of FCC, state, business, and customer expectations, and call scoring. Wrote scripts for call handling, test call placement, and operator certification testing.
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Training And Quality Assurance SupervisorGc Services Nov 1997 - Apr 2000Updated training materials, as needed. Coordinated training schedules with operations and human resources. Conducted new hire training. Developed a mentor program to assist struggling trainees and improve new hire retention. Created new team member packet to introduce supervisors to new operators. Timely delivery of reports to department heads.
Anna Darosa Skills
Anna Darosa Education Details
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Modesto Junior CollegeBusines And Marketing -
Medical Transcription -
Marketing
Frequently Asked Questions about Anna Darosa
What company does Anna Darosa work for?
Anna Darosa works for Two Crafty Roses
What is Anna Darosa's role at the current company?
Anna Darosa's current role is Customer Service Professional.
What is Anna Darosa's email address?
Anna Darosa's email address is ad****@****ert.org
What schools did Anna Darosa attend?
Anna Darosa attended Modesto Junior College, Everett Community College, Modesto Junior College.
What are some of Anna Darosa's interests?
Anna Darosa has interest in Children, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.
What skills is Anna Darosa known for?
Anna Darosa has skills like Leadership, Management, Data Analysis, Project Management, Customer Satisfaction, Program Management, Business Analysis, Training, Team Leadership, Call Centers, Human Resources, Process Improvement.
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