Senior Customer Success Manager
World’s leading software company powering social good.
Mar 2019 - Mar 2024
AeroLeads people directory · profile
Anna Deck Email & Phone Number
Passionate about the customer experience.
1 work email found
@blackbaud.com.au
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Passionate about the customer experience.
Location
Greater Sydney Area, Australia, Australia
Who is Anna Deck? Overview
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Anna Deck is listed as Passionate about the customer experience. based in Greater Sydney Area, Australia, Australia. AeroLeads shows a work email signal at blackbaud.com.au and a matched LinkedIn profile for Anna Deck.
Anna Deck previously worked as Senior Customer Success Manager at Blackbaud Pacific and National Implementation Manager at 3P Learning. Anna Deck holds Bachelor Of Commerce, Marketing from University Of New South Wales.
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Email format at blackbaud.com.au
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{first}.{last}@blackbaud.com.au
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Profile bio
About Anna Deck
Anna spent 12 years in IT specialising in Manufacturing & Capacity Planning and Sales & Marketing systems.Combining her IT and business skills Anna took on an Account Manager role at a leading education technology publisher where she was responsible for revenue retention, driving customer adoption, and promoting future growth of the valuable North Shore schools portfolio.This lead into a leadership role where Anna managed a team of 13 Account Managers who retained a client base of 6000+ schools within Australia and Asia. During this time Anna grew a $22 million dollar business by 25%, while maintaining an enviable retention rate of 89%. Anna's passion for top customer service, commitment to building high performing teams, and the ability to track, manage and analyse the teams KPI's ensured the ongoing success.Anna excels at growing high performing teams, ensuring exceptional customer service and results, and utilising her strong analytical and customer focused skills.Skills Summary:* Account Management/Client Relationship/Business Development* Build high performing teams meeting or exceeding budgets* Skills to plan ahead; identifying risks, assess relative impacts, strategy to move forward* Training staff and 6000+ client base* Relationship building with both internal and external client base* Strong analytical and process improvement, focused on productivity, and bottom line* Problem solving skills such as identification and resolution of at risk clients* Implement top Customer Service to retain a competitive advantage* Maintain strong client relationships and leverage with Business Development opportunities* Incorporate IT expertise with a strong business background to improve decision making, process design and staff development
Listed skills include Management, Business Analysis, Sales, Project Management, and 19 others.
7 roles · 42 years
Anna Deck work experience
A career timeline built from the work history available for this profile.
National Implementation Manager
Led an Account Management team of 13 advising on the successful implementation, training and relationship building strategies for the Australian and Asian Market, by mentoring team members to perform to their maximum potential, closely monitoring team performance, and providing timely feedback. This resulted in a high performing, close knit team who.
Jan 2014 - Jan 2016
Team Leader Nsw
Managed and led a team of 5 Account Managers advising on the successful implementation, training and relationship building strategies for the NSW Market, by mentoring team members to perform to their maximum potential, closely monitoring team performance, and providing timely feedback. This resulted in a high performing, close knit team who regularly met.
Nov 2012 - Jan 2014
Account Manager Nsw
Identified opportunities to develop additional business growth by leveraging existing formal and informal education networks. This contributed to the achievement of 15% growth in existing business.Achieved over 90% retention, by ensuring I built strong lasting relationships with my clients while delivering the highest level of Customer Service and training.
Sep 2009 - Nov 2012
Client Services Manager
Ensure teams provided the highest quality solutions to clients, by working closely with the client to ensure their needs were clearly understood before any work began. This resulted in a very profitable Name and Address matching Bureau business, and client Direct Marketing Database management.Successfully achieved and maintained ISO9001 Quality Management.
1996 - 2000
~4 yrs
Analyst/Programmer
Australian Casualty And Life Limited
Provided application analysis and design by creating quality solutions which ensured maximum efficiency and effectiveness of applications. Provided high quality Program specification, coding, testing and implementation. This resulted in a successful integration of National Mutual onto the AC&L policy system.
1994 - 1996
~2 yrs
Information Systems Specialist
Managed the successful implementation and integration of a new manufacturing software at 3M Australia and 3M Health Care by providing expertise in this area, having an attention to detail, implementing and executing a successful Change Management program, and training manufacturing planners on the new software. This resulted in minimum manufacturing down.
1984 - 1992
~8 yrs
1 education record
Anna Deck education
FAQ
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What is Anna Deck's role at their current company?
Anna Deck is listed as Passionate about the customer experience..
What is Anna Deck's email address?
AeroLeads has found 1 work email signal at @blackbaud.com.au for Anna Deck.
Where is Anna Deck based?
Anna Deck is based in Greater Sydney Area, Australia, Australia.
What companies has Anna Deck worked for?
Anna Deck has worked for Blackbaud Pacific, 3P Learning, Salmat Computing Services, Australian Casualty And Life Limited, and 3M Australia.
How can I contact Anna Deck?
You can use AeroLeads to view verified contact signals for Anna Deck, including work email, phone, and LinkedIn data when available.
What schools did Anna Deck attend?
Anna Deck holds Bachelor Of Commerce, Marketing from University Of New South Wales.
What skills is Anna Deck known for?
Anna Deck is listed with skills including Management, Business Analysis, Sales, Project Management, E Learning, Analysis, Business Process Improvement, and Change Management.
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