-Managed beach area seating, reservations, and service-Met incoming customers with professional approach and provided friendly, knowledgeable assistance.-Provided guest with information about reservations and facilities, as well as direction to appropriate areas-Took accurate messages for staff and management to facilitate open and speedy communication.-Kept beach and equipment clean and organized to offer positive first impression to every visitor.-Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.-Drafted professional business communication including emails and daily reports.-Responded to telephone inquiries from clients and delivered information to inform and educate callers.-Answered and directed incoming calls using multi-line telephone system.-Interacted with high profile guests and provided assistance to meet their specific needs

-Helped customers find specific products, answering questions and offering advice.-Processed returned items in accordance with store policy.-Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.-Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.-Properly verified customer identification for online orders / pick ups -Maintained high productivity by efficiently processing cash, credit, and debit program payments for customers.-Used state of the art programming to monitor stock, process returns, and sizing checks. -Experience with POS, folding, organization, “back of house” processing, shipment, and packaging out of store orders for shipment -Experience in fitting room procedures-Experience with COVID-19 in-store cleaning regulations

-Scheduled spa and salon appointments for guests.-Provided guest with information about appointments and facilities, as well as direction to appropriate areas-Took accurate messages for staff and management to facilitate open and speedy communication.-Kept reception area clean and organized to offer positive first impression to every visitor.-Sorted incoming mail and directed to correct personnel each day.-Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.-Drafted professional business communication including emails and daily reports.-Responded to telephone inquiries from clients and delivered information to inform and educate callers.-Entered data in Microsoft (and other) software to keep records of financial and appointment information.-Answered and directed incoming calls using multi-line telephone system.

-Helped customers find specific products, answering questions and offering advice.-Processed returned items in accordance with store policy.-Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.-Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.-Wrapped items and bagged purchases properly to prevent merchandise breakage.-Properly verified customer identification for alcohol or tobacco purchases.-Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.-Trained new team members in cash register operation, stock procedures and customer service.-Learned roles of other departments to provide coverage and keep store operational.-Wiped down counters and conveyor belt to remove debris and maintain cleanliness.