I have 15 years of experience working in various technology and entertainment sectors, with a focus on customer support, experience, and satisfaction. Additionally, I have grown my skillset to include proficiency in fraud detection and mitigation from a billing systems perspective. In customer-facing situations I can promote problem-solving skills and techniques while quickly resolving issues. Within the workplace, I am constantly striving to ensure that our products are produced with quality and care, and I maintain that throughout my team. I am currently responsible for training team members with all aspects of my current role, with a focus on precision, and keeping up with current fraud trends. I get great satisfaction from making sure that things are done right - for my customers and my employer as well. I truly enjoy becoming extremely knowledgeable in all facets of my position so that I can pass that knowledge along to my colleagues, and customers; maintaining quality and improving our processes.I have proven to be reliable, and trustworthy working both remotely and independently in over 13 years of remote work, and I can also work well in a group/team environment.