Anna Denisova Email & Phone Number

United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

Developed, promoted and led the franchise division of a leading global beauty brand.Management of daily operations, customer relationship management, budgeting and forecasting, payroll planning, chairing of meetings, recruitment and on-boarding of employees, coaching and training, marketing and company promotion, business development, and products certification.• Led business strategy and development in areas such as facilities, equipment, marketing and training.• Worked… Show more Developed, promoted and led the franchise division of a leading global beauty brand.Management of daily operations, customer relationship management, budgeting and forecasting, payroll planning, chairing of meetings, recruitment and on-boarding of employees, coaching and training, marketing and company promotion, business development, and products certification.• Led business strategy and development in areas such as facilities, equipment, marketing and training.• Worked efficiently and effectively to consistently deliver an exceptional customer experience.• Effectively managed the operations and employees, which led to efficiencies and reduction in costs.• Held weekly one-on-one meetings with staff members to develop strategies for improvement, which delivered an increase team performance.• Supported front-end operations while adhering to all company standard operating procedures and governance.• Conducted private VIP client consultations, ensuring brand reputation was held high.• Managed and produced accurate and detailed records to effectively manage customers.• Delivered a superior service, focussed on the well-being of customers, their safety and confidentiality, creating a relaxed environment.• Managed the work area efficiently, including inventory and consumables management, organisation and cleanliness of facilities in line with protocol.• Communicated with Headquarters (Milan) on operations, social media and product importing and certification, which ensured all targets and deadlines were met.•Engaged with suppliers and vendors and negotiated lucrative contracts and mutual beneficial partnerships. Show less

Dubai, United Arab Emirates

Developed the Dubai based franchise into an award-winning branch for three consecutive years.•Control and supervision of business operations, recruiting, training and evaluating staff, processing monthly inventory and replenishment, dealing with Government agencies regarding legislation and documentation and permits, financial reporting and salary management.•Participated in events and exhibitions and formed partnership agreements with hotels and companies of DIFC to promote… Show more Developed the Dubai based franchise into an award-winning branch for three consecutive years.•Control and supervision of business operations, recruiting, training and evaluating staff, processing monthly inventory and replenishment, dealing with Government agencies regarding legislation and documentation and permits, financial reporting and salary management.•Participated in events and exhibitions and formed partnership agreements with hotels and companies of DIFC to promote Hommage.•Conducted client surveys and created client tailored services.•Reviewed daily sales and employee performance reports, determined methods for cost reduction and revenue increase resulting in improved overall performance. •Implemented the latest software, which increased performance of the front desk employees and assisted to generate accurate customer reports for use with the loyalty programs.•Ensured all legal and regulatory documents are filed and monitored for compliance with law and regulations.• Worked one-on-one with customers to achieve all of their requirements.• Remained up-to-date on the latest technologies and processes to deliver superior results.• Managed recruiting, interviewing, hiring, and training new staff on policies, procedures, and expectations.• Implemented administrative systems and procedures that ensured the organization and success of the brand. Show less

Abu Dhabi Emirate, United Arab Emirates

•Supervised 15 employees and maintained office systems. •Controlled correspondence.•Operated front-desk.•Provided customer service and managed customer accounts.

Chelyabinsk, Russia

•Implemented successful marketing strategy and transformed an unknown brand into a market leader with a large market share.• Team leader of 80+ employees with overseeing responsibilities.•Assisted with the development of annual budgets, operational standards and strategic business goals.