Partnered with cross-functional teams to identify and resolve product quality issues, driving improvements in customer satisfaction.Analyzed case volume trends to optimize support processes.Refined internal workflows to enhance operational efficiency.Delivered internal training sessions for support team members, elevating and improving customer support quality process.Conducted training sessions for partners on Acumatica support processes, equipping them with the skills and knowledge to effectively address and resolve issues.Developed and maintained Knowledge Base content to ensure it provides current, accurate information for partners and customers.

Delivered Level 1 support for Finance, Projects & Construction, Bank Feeds, and the ARM report toolkit functional areas, enhancing user satisfaction and retention. Analyzed and resolved application-related issues, utilizing problem-solving skills to enhance user experience.Mentored new hires, providing guidance and support to accelerate their onboarding and integration into the team.Shared best practices with team members to improve client support quality and efficiency, fostering a collaborative and high-performance work environment.Conducted training sessions and webinars for partners and clients, enhancing their understanding and utilization of our systems and tools.Developed Knowledge Base articles, contributing to a comprehensive resource for troubleshooting and operational guidance.

Addressed and resolved a range of banking issues related to currency control, lending, cash management, and corporate support, ensuring smooth financial operations.Compiled and submitted managerial and financial accounting reports to lenders on a monthly, quarterly, and annual basis, ensuring accurate and timely reporting.Consolidated and submitted managerial reports to the VP of Finance on a weekly basis and as requested, supporting informed decision-making.Prepared documentation for the bank's credit committee, facilitating the credit approval process.Conducted loan portfolio analysis for the holding company and its subsidiaries, providing insights for financial strategy and risk management.Developed and implemented a process for preparing and consolidating information required for the annual credit rating assignment by Expert RA Rating Agency.Created consolidated financial plan data for the holding and organized bi-weekly Finance Planning sessions to review and discuss financial performance.Reviewed and approved payment requests promptly, ensuring timely and accurate financial transactions.Generated payment registers and processed outgoing payments to vendors and suppliers daily, maintaining efficient cash flow management.Actively participated in the implementation of a new accounting system, collaborating with the implementation team, contributing to functional design, creating and performing UAT cases, and providing training and support to colleagues across departments.