Anna Dickens Email and Phone Number

I continued my role as Business Process Developer following the acquisition of Plexus Law by Axiom (detailed below)

Working with a collaborative team as well as with key business contacts, analysing requirements and transforming them into innovative workflows that deliver efficiencies into the business.- Maintaining the in-house Case Management system- Creating new system development including workflow, data capture, document production, rule processing and quality control validations to team standards- Document new developments in BPMN- Review and understand current processes and apply new work request changes- Working with internal Stakeholders to translate project requirements into solutions- Proactively suggesting improvements which could be made to the workflow and systems- Updating team and business documentation- Working closely with the Test Team as well as other members of the IT Department including Strategic Change Team/Project Managers to deliver changes for specific projects- Carrying out the case management release on a rota basis- Using Microsoft SQL to create and/or amend views and stored procedures, creating reports and carrying out database checks- Provide 3rd line support- Working in an agile/kanban/scrum environment to deliver changes within a 2 week sprint period

I initially joined Linetime in the Training Department as a Product Specialist & Trainer of their Liberate Case Management software. My role was then changed to Project & Training Consultant to include project management.- Delivering user training on the Liberate Case Management software to legal firms (from IT staff to Partners)- Delivering designer training on the software, e.g. workflows, data capture screens, documents etc- Involved in the implementation of the software for new customers all the way to Go Live stage and beyond- Assisting with customer change requests and assessing viability of requested changes- Testing software enhancements and/or bug fixes- Keeping documentation, including manuals, updated- Carrying out demonstrations of the software to new and existing customers- Setting up and training on integrations with iManage, Infotrack, Inland Revenue (Stamp Duty), SmartSearch, and Land Registry Business Gateway services- Delivering webinars- Assisting existing customers with ongoing support and development queries- Building the workflow requirements on behalf of customers- Project managing existing customers who upgraded from legacy software to new

Initially joined as a Legal Secretary in the Conveyancing Department and then progressed to handling my own files which involved direct contact with clients, estate agents, lenders and other solicitors.Dealing with all aspects of the conveyancing process from initial file opening to completion including (but not limited to):-- Identification checks for clients- Typing of correspondence and legal documents- Exchanging contracts and dealing with all elements of completion- Preparing completion statements and bills- Dealing with registrations at HM Land Registry