Manage the day-to-day customer and operational functions to ensure that the requirements and key performance indicators are met. Correlate, publish and present weekly, monthly, and quarterly business reviews Provide ad hoc reporting as neededDrive root cause and corrective action for missed kpi's or operational failuresEnsure SOP's are current and mutually agreed upon. Train and insure operations are in compliance with customer expectations.Perform end to end program and project management for all projects Identify internal and external continuous improvement initiatives. Develop and execute project plans, on time and budget.Lead IS&S enhancements and liaise with internal and external stakeholders to insure solution is implemented on time. Work with internal collection team and customer on AR status, and meet or exceed company past due percentage goals.Identify business opportunities for customer revenue growthWork collaboratively with corporate, station, and regional managers to resolve any customer issues including customer service, accounting and operations.Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value.Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to customer needs. Participate in cross-selling opportunities to increase revenue and leverage relationships in order to better penetrate the market.Leverage the company's global reach to influence decisions on projects for customer deliveries in both domestic and international locations. Work with customer service teams to understand and develop solutions to client business issues. Work collaboratively with the operational staff at multiple sites and locations to ensure customers' needs and expectations are met. Create and present to management, reports concerning market planning and analysis