Anna Dimitrova Email & Phone Number

Bulgaria

Sofia, Sofia City, Bulgaria

Bulgaria

Liverpool, England, United Kingdom

• In charge of the hotel when senior managers are not in the business
• Ensuring all policies and procedures are followed in the absence of senior managers
• Ensuring Health and safety is followed in the absence of senior managers
• Ensuring senior managers are informed of all urgent issues at any time of the day
• Banking and Cashing up and general closing down of the business
• Day to day management of junior staff

Liverpool, England, United Kingdom

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profit etc.

Liverpool, England, United Kingdom

• Inbound contact line – book, rearrange, cancel and rebook appointments as required
• Identifying translation needs and vulnerable customers and dealing with this accordingly
• Navigating around computerized system, excel spreadsheets and email accounts
• Liaising with service centre’s, benefit centre’s and Jobcentre’s via email and telephone
• Provide an excellent level of customer service ensuring all claimants requirements are met to a high standard
• Helping to achieve contractual targets and maintaining their own targets such as average handling time and other key performance indicators

Liverpool, England, United Kingdom

• Complete all opening or/and closing procedures to company standards
• To supervise and assist the restaurant and bar staff on a daily basis
• Answering phone calls, emails, dealing with the customers’ requests
• Ensure that all food and drink products delivered to customers fully meet the standard specification
• Build relationships and rapport with guests and resolve any guest problems
• Organizing work schedules

Liverpool, England, United Kingdom

• Complete all opening or/and closing procedures to company standards
• To supervise and assist the restaurant and bar staff on a daily basis
• Answering phone calls, emails, dealing with the customers’ requests
• Ensure that all food and drink products delivered to customers fully meet the standard specification
• Build relationships and rapport with guests and resolve any guest problems
• Organizing work schedules