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• Provided coaching to executives, department leads, and frontline managers on all stages of the employee lifecycle: org design and hiring, onboarding, performance management, and retention.• Designed a people strategy with three pillars: frictionless employee experience, high-impact onboarding and development, and collaborative and inclusive culture.• Enhanced onboarding and career conversation processes, improving onboarding scores by 5% and development scores by 10%.• Resolved employee and manager concerns with high EQ, active listening, and creative resolution. Resulted in 94% annualized retention of employees, and no legal action from current or former employees.• Designed and ran company’s performance management cycles (quarterly pulse; annual review). 90% of employees and 92% of managers felt reviews were valuable.• Developed, led and facilitated team trainings for companywide initiatives.• Worked with executives to establish company DEIB commitments, strategy and roadmap.• Deployed functional initiatives to develop inclusion, increase belonging sentiment, ensure equity, and support diverse talent delivering measurable results.

• Oversaw the full employee lifecycle for our internal team and independent contractors – from hiring and onboarding to performance management and offboarding resulting in a voluntary turnover rate of less than 1%.• Provided individual coaching and support for people managers and individual contributors as well as facilitated and led team trainings for companywide initiatives.• Acted as the steward of culture, ensuring all parts of the business displayed a true reflection of company values including establishing opportunities for team connection, improving engagement survey scores for 3 consecutive years. • Supported DEI efforts by creating and updating people processes to ensure a lens of equity was being applied, resulting in a 30% increase in diverse hiring. • As part of the leadership team, set yearly and quarterly OKRs and implemented HR processes to support the strategic growth of the business.

• In conjunction with the CEO and agency management team, responsible for strategic oversight of all business operations and finances. • Make recommendations and decisions on how to invest resources to the greatest benefit of the company and all employees• Oversee all the daily activities needed to operate the company effectively • Implement, evaluate and improve processes to work more effectively• Plan the use of company resources to maximize overall profitability and performance.