Anna Duerden Email & Phone Number

United States

• Demonstrate excellence in maintaining high levels of professionalism while connecting with clients through diverse channels (phone, email, surveys) and maintaining department KPIs.• Actively listen, respond with urgency, and build lasting relationships with our clients, enhancing the overall customer experience. Focusing specifically on greeting and assisting with departure and arrivals of aircraft owner flights.• Collaborate with cross-functional teams (Flight Support, Client Advisor) to monitor and update reservations throughout the entire trip process. Acted as a trusted advocate by consulting with clients on potential travel issues, including seasonality, weather-related challenges, maintenance concerns, and international travel restrictions.• Developed expertise in addressing and resolving problems to ensure a seamless experience for the end client.• Possess efficient time management skills, balancing responsibilities such as providing appropriate flight itineraries, coordinating catering and ground transportation, as well as arranging crew hotels and international handling.• Proactively identified and addressed issues, including irregular operations, impacting reservations through effective interdepartmental collaboration, showcasing attention to detail and data entry accuracy.

United States

• Front-line engagement with visitors and inquiries, showcasing strong communication skills.• Efficiently open escrow and manage office tasks with attention to detail and accuracy.• Provide administrative support, handle phone calls, and schedule appointments.

Las Vegas, Nevada, United States

• Proactively deliver personalized service to private and business personnel.• Coordinate ground support services, ensuring safety and satisfaction for crew and passengers.• Resolve customer inquiries, demonstrating a commitment to service excellence.