Anna Duerden Email & Phone Number

United States

• Demonstrate excellence in maintaining high levels of professionalism while connecting with clients through diverse channels (phone, email, surveys) and maintaining department KPIs.
• Actively listen, respond with urgency, and build lasting relationships with our clients, enhancing the overall customer experience. Focusing specifically on greeting and assisting with departure and arrivals of.
• Collaborate with cross-functional teams (Flight Support, Client Advisor) to monitor and update reservations throughout the entire trip process. Acted as a trusted advocate by consulting with clients on potential travel.
• Developed expertise in addressing and resolving problems to ensure a seamless experience for the end client.
• Possess efficient time management skills, balancing responsibilities such as providing appropriate flight itineraries, coordinating catering and ground transportation, as well as arranging crew hotels and international.
• Proactively identified and addressed issues, including irregular operations, impacting reservations through effective interdepartmental collaboration, showcasing attention to detail and data entry accuracy.

United States

• Front-line engagement with visitors and inquiries, showcasing strong communication skills.
• Efficiently open escrow and manage office tasks with attention to detail and accuracy.
• Provide administrative support, handle phone calls, and schedule appointments.

Las Vegas, Nevada, United States

• Proactively deliver personalized service to private and business personnel.
• Coordinate ground support services, ensuring safety and satisfaction for crew and passengers.
• Resolve customer inquiries, demonstrating a commitment to service excellence.