Anna Dumas

Anna Dumas Email and Phone Number

Client Support Analyst @ Friendly Confines
orlando, florida, united states
Anna Dumas's Location
Orlando, Florida, United States, United States
About Anna Dumas

 Seeking a position with a growing and dynamic company that allows me to contribute my dedication, strong work ethics, analytical skills, and customer service skills. Skilled with QA methodologies, requirement analysis, and test cases based on system requirement specifications. Able to receive and gain new knowledge and skills quickly and efficiently. Review and comprehend business requirements and functional specifications. Meticulous and very detail oriented. Ability to work independently as well as in a team environment, successful with meeting deadlines under pressure, and strong time management. Over 10 years of experience in restaurant operations, management, and ground up leadership for both full serve and quick serve concepts within Food and Beverage industry. Work carefully with serving staff to sharpen business and menu knowledge so the team can better service the guests. Managed 10 employees in a variety of different stands serving: food, draft beer, and mixed drinks. Experienced at managing and organizing different teams and employees to create a coherent deliverables vision. Have a strong work ethic in analytical skills, technical skills, problem solving skills, customer support, and customer service.  Technical skills: Microsoft Office Suite (Excel, Word, Visio). Excellent verbal and written communication skills. Fluent in Russian, Ukrainian, and English: reading, writing, and speaking.

Anna Dumas's Current Company Details
Friendly Confines

Friendly Confines

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Client Support Analyst
orlando, florida, united states
Employees:
32
Anna Dumas Work Experience Details
  • Friendly Confines
    Bartender
    Friendly Confines Jun 2020 - Present
    Orlando, Florida, United States
     Demonstrate knowledge of the menus and assist guests with any questions regarding them. Verify proper identification and age requirements for service. Process payments from guests. Send orders to kitchen by quickly and accurately recorded guest selections and keyed them into the computer.  Help build rapport with new and returning guests. Work efficiently and professionally.
  • The Pub Orlando
    Bartender
    The Pub Orlando Jan 2016 - Mar 2020
    Orlando, Florida, United States
     Demonstrate genuine hospitality while greeting and establishing rapport with guests. Guide guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients. Proactively prepare for large parties, anticipating planning and staffing needs. Relayed orders to kitchen by quickly and accurately recorded guest selections and keyed them into the computer.  Help with training new employees on the floor and the bar.
  • Collaboratemd
    Client Support Analyst
    Collaboratemd Oct 2016 - Apr 2017
    Orlando, Florida, United States
     Answer and resolve client issues relating CollaborateMD software, which is for medical offices and insurance collectors. Provide excellent customer service. Research and analyze issues with the system.  Maintain regular contact with the client base by phone or written communication. Ensure timely completion of assigned cases and projects. All cases had to be resolved within 24 hours. Clearly document issues for resolution and archival. Provide testing support for new product releases.
  • Fiserv
    Client Support Analyst
    Fiserv Apr 2015 - Apr 2016
    Lake Mary, Florida, United States
     Answer and resolve client issues relating Velocity software. Research and analyze problems. Maintain regular contact with the client base by phone or written communication. Ensure timely completion of assigned cases and projects. Clearly document issues for resolution and archival. Provide testing support for new product releases. Provide excellent customer service.
  • Suntrust
    Quality Performance Management & Fraud Analyst
    Suntrust Jan 2013 - Oct 2014
    Orlando, Florida, United States
     Coached different teams on how to improve their skills and how to communicate with clients. Directed financial operations such as lending, forecasting, and budgeting. Assisted the team with audit preparations and investigations. Performed end to end testing in the form of scripts for the Fraud applications. Involved in execution, modification of the test cases, and bug verification. Handled multiple projects at the same time. Performed functional testing. Functionality study of the application. Assessed QA performance – retrieved and analyzed QA information to identify root causes of performance gaps and other QA problems. Designed quality regulations and evaluations based on monitoring of data flow.Fraud Analyst  Took appropriate and definitive action on personal or corporate accounts after carefully analyzing difference to ordinary spending patterns. Performed daily transaction data analysis on over 30,000 user accounts in order to investigate fraud preventive measures.  Analyze client’s financial status and credit. Provide excellent customer service. Obtained corporate level needs from business stakeholders in order to accurately improve internal ACH transactional software.  Analyzed possible fraudulent activity/transactions for prevention, detection, and authentication of fraud at the personal and corporate level.

Anna Dumas Education Details

Frequently Asked Questions about Anna Dumas

What company does Anna Dumas work for?

Anna Dumas works for Friendly Confines

What is Anna Dumas's role at the current company?

Anna Dumas's current role is Client Support Analyst.

What schools did Anna Dumas attend?

Anna Dumas attended University Of Central Florida.

Who are Anna Dumas's colleagues?

Anna Dumas's colleagues are Sarah Hutchinson, Kristyana Stanard, Ryan Hearrell, Allison Kelly, Ashley Shue, Kelly Keena, Carter Anderson.

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