Anna Dunlap Email & Phone Number

Baltimore, Md, Us

Baltimore, Md, Us

Baltimore, Maryland, United States

Baltimore, Maryland, United States

• Successfully led and developed an administrative team. Managed employees’ performance and HR functions within multiple organizations at the University of Maryland; coordinated new employee orientation; coached and motivated employees; explained and applied work rules; oversaw daily timekeeping and payroll every other week; evaluated employees, implemented disciplinary action as needed; and improved employees’ engagement.• Implemented, administrated, and enforced various policies and procedures to increase productivity, quality standards, communication, and patient experience.• Completed operations by developing schedules, assigning, monitoring work, and tracking progress; gathering resources; making decisions; resolving operations problems and maintaining reference manuals.• Supported the Chairman and the Senior Clinical Administrator of Radiation Oncology. Managed complex schedules of events, prepared agendas, drafted emails, and other business-related correspondence; took meeting minutes; coordinated travel accommodations, travel expense reports, and invoices; and promptly handled all other inquiries. • Assisted in data analysis for various spreadsheets and reports mainly used for presentations. • Oversaw conference room booking for internal and external meetings and provided logistical support for meeting needs, including catering, equipment, conference materials, and handouts.• Interacted and cultivated multiple relationships with internal and external supervisors, executives, faculty, patients, vendors, and staff through effective communication, and timely and knowledgeable responses to the requested information. • Proactively strived to have an in-depth understanding of the department’s mission and my role in supporting this mission.• Led special developmental projects identified as high priority by executive-level management.• Promoted twice for demonstrating results-driven leadership using exceptional management and communication skills.

Crofton, Maryland, United States

• Responsible for the overall operational effectiveness, efficiency, productivity, financial performance, personnel issues, timekeeping, payroll, and superior patient experience of the Waugh Chapel Care Center.• Managed, mentored, and developed all Care Center employees. Conducted interviews and shadow process; planned, assigned, and directed responsibilities and performance opportunities; trained, rewarded, and counseled employees.• Maintained and promoted a safe and healthy work environment by establishing and enforcing organization standards; implementing enforcing systems, updating policies and procedures; adhering to legal regulations including FMLA, ADA, HIPAA, OSHA, and MOSH.• Facilitated patient flow throughout the Care Center by coordinating staff, physical space, appropriate office and medical supplies, equipment, resources, and physicians.• Prepared and participated in all audits, laboratory, and other inspections at the Care Center necessitated by third-party insurers and governing authorities.

Crofton, Maryland, United States

• Provided high-level customer service in the rental car industry to customers and corporate clients. Handled all client communications, including booking reservations and customer complaints, and ensured customer satisfaction through follow-up communications and surveys. Acted as a liaison to large corporate account clients to ensure successful product supply for corporate demand.• Consistently ranked as a top performer, in the top 5, for sales and customer satisfaction for each month since initial employment. Promoted twice for demonstrating exceptional relationship-building skills and exceeding sales goals. • Prepared and tracked inventory logs, sales, customer satisfaction matrices, rate, income, and insurance reports daily, weekly, and monthly.• Attended hundreds of hours in advanced corporate training and other professional development opportunities in customer service, business management, communication, human resources, and sales techniques.

Master Of Business Administration - Mba, Healthcare Analytics

Bachelor Of Arts - Ba, Sociology