Anna Durbin Email & Phone Number

Deerfield, Illinois, United States

Remote, Us Locations

Worked with Sales team to transition clients into the implementation process including discovery session and documenting implementation requirementsCreated work plans with task requirements for the MAP internal Technology and Business team, also documents the dependencies on the clientAssisted in user acceptance testing and work on go-live planning with the client and MAP internal implementation teamsDelivered exceptional product training to customers and partners; instills confidence in customers’ use of MAP Health ManagementAdapted existing materials and adds to them to fit the needs of the audienceProvided feedback to the product teams for continuous improvement based on delivery experience and customer feedbackConducted virtual meetings, training sessions, and knowledge transfer sessionsMaintained product expertise across the MAP Health Management product linesManaged several projects and customers simultaneously

Remote, Us Locations

Performed Implementation requirements as specified in the project plan Carried out the implementation of McKesson Practice Choice integrated PM/ EHR solutions and designated third party products. Managed implementations for clients contracted for Revenue Cycle Services and Batch Billing ServicesPerformed training support on application specific to function and procedure to clients on line (in a web conference), via telephone Performed post Go Live assessments of client use of systems and best practice workflows.Served as the client’s application expert, ensuring the system set up supports workflow decisions. Provided front end systems support, resolving as many client issues as possible during implementation and Go Live, troubleshooting technical and application issues remotely and advising the client on workflow issuesAssisted with the generation of all necessary reports and tracking systems. Prepared and finalize internal workflow documentation.

Us

Developed and Perform Onsite Training on NextGen Applications Provided level 2 support in response to user problems and questions regarding system functionality, operations, input/output, reporting and general operational procedures Supported the clinical component of NextGen EHR for large multi-specialty ambulatory groupAnalyzed current workflow design, suggest tweaks as necessaryIntegration Implementation Support Provided after-hours “on-call” support to troubleshoot and resolve system problems escalated by the service management team

Cleveland/Akron, Ohio Area

Oversaw training and implementation of EHR/PM system in U.S and Puerto RicoManaged trainers of EHR/PM systemWorked closely with Research and Development providing input on productProject ManagementCreated and documented user requirements for testing and tweaking of systemDevelopment of training webinars/videos using Camtasia Studio and SnagIt

Remote, Us Locations

Supported Go-Lives for hospitals, large and small practicesClassroom training to both small and large groupsSupported Pre Go-Live implementation/analysis of system and current workflowsCustomized templates, documents, and reports for clientsCertified in NextGen's EMR and ICS software

Canton, Ohio Area

• Revenue Cycle Management workflow design and implementation for CBO serving 43 states• Workflow analysis and customization• Documentation, Implementation and Training of PM for nationwide imaging company• Trained over 100 users across the country on PM system to integrate with CBO• System build• Provided ongoing training to new users• Accounting data analysis• Assisted in workflow design and customized PM system to accommodate auto cash posting from bank -HL7 ERA 835 remittance import • Developed and maintained training manuals and workflow documentation• Prepared weekly, monthly, quarterly, ad-hoc finance reports for upper management• Paperless office implementation • Comprehensive support of all Radiology Information Systems functions including: validation of data, exception handling and end-user education.

Mount Prospect, Il

• Maintained HIPAA compliant nurse practitioner's office• Developed and distributed marketing brochure for referring doctors• Processed extensive patient summaries and plans of care for referring doctors• Triages incoming patient calls• Analyzes EOB denials and codes and forwards to billing specialist• Other duties as an assistant to the CEO

Pursuing Degree, It/Project Management

Chs, Chss, Hipaa

Education in HIPAA - CHSS