Anna Duursma, Chia Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Responsible for writing location overviews and analyses for Confidential Information Memoranda to market hotels and seniors housing for sale- Research multiple facets of sale locations including past and present developments, tourism statistics, economic markers, demographic statistics, and economic forecasts- Conduct market research for senior houses throughout Canada

Toronto, Ontario, Canada

- Write Location Overviews and Analyses for Confidential Information Memoranda to market hotels for sale- Research multiple facets of sale locations including past and present development, tourism statistics, economic markers, demographic statistics, and economic forecasts.

Toronto

HTR741 HTM Research Concepts (Sept. 2020 - Dec. 2020)HTT 150 Tourism Demand, Supply, and Distribution (Dec. 2018 - Dec. 2018)HTT 509 Who makes the rules? Issues in Tourism (Sept. 2018 - Dec. 2018)HTH 501 Advanced Service Management (Jan. 2018 - May 2018)HTT 303 Travel Product Distribution (Sept. 2017 - Dec. 2017)

Southwestern Ontario

- Sales representative retailing and marketing wholesale product to stores within Southwestern Ontario region- Managed, maintained, and created business relationships with local retailers- Responsible for traveling across Canada to assist stores with merchandising of Kombi product - Problem solved when issues arose regarding store accounts and product- Created marketing materials for product sales

Toronto, Canada Area

- Assisted with composition of Confidential Information Memoranda to market hotels for sale - Managed, created, and updated contacts in Microsoft CRM- Distributed information regarding properties to clients- Updated Hotel Supply database- Performed administrative duties as required- Co-coordinated the Colliers International Reception event for the 2019 Canadian Hotel Investment Conference

- Created and maintained an alumni Excel database of more than 5000 contacts to increase alumni involvement - Operated 2 annual student interviewing and networking events for 140+ students- Planned an annual keynote breakfast for 50+ industry professionals and 50+ students - Created promotional material for multiple events (posters, emails, brochures, etc.) using Microsoft programs - Planned, marketed, and executed an annual fundraising golf tournament for 120+ industry professionals- Procured 40+ Silent Auction donations annually through connecting and building business relationships

- Performed daily operational procedures and accounting procedures within the hotel operating system, Epitome- Liaised with multiple departments and compiled operation-wide documents such as housekeeping reports, daily meal counts, parking lists, bi-weekly forecasts, and maintenance schedules- Verified revenue sources, managed and closed cash floats, corrected inaccurate transactions, updated guest information, settled transactions to Global Payments using Protobase, and rolled over operations system to new day- Designed new training documents and detailed check lists for future Night Auditors

Toronto, Canada Area

- Performed 50+ check ins/check outs per shift, with summer revenues of over $1,000,000 - Provided exceptional customer service including creating/managing reservations and guest experiences- Created and organized incoming guest packages for check-in- Resolved customer complaints calmly and punctually, to ensure customer satisfaction and retention- During Pride, Caribana, and 2015 PanAm Games, processed and supported more than 300 guests per event- Performed manager role, when required, and assisted with training new staff

Toronto, Canada Area

- Performed 50+ check ins/check outs per shift, with summer revenues of over $1,000,000 - Provided exceptional customer service including managing reservations and guest experiences- Resolved customer complaints calmly and punctually, to ensure customer satisfaction and retention- During Pride, Caribana, and 2015 PanAm Games, processed and supported more than 300 guests per event