• Proficiently triages patients • Effectively manage mass casualty scenarios • Coordinates with medical providers to develop and implement treatment care plans for patients • Assesses patient vitals • Determines patient needs for referrals and specialists • Effectively informs patients of their diagnosis and proposed treatments • Accurately tracks patients progress over time to make any necessary adjustments • Knowledgeably recommends medications and treatment options to providers that might benefit a particular patient • Effectively operates in both inpatient and outpatient care • Provides ambulatory care • Determines the location of injuries and provides care to stabilize for transport • Effectively applies CPR when necessary • Establishes IV lines as needed • Successfully sutures wounds • Adequately applies tourniquets to extremities, inguinal and axillary wounds •

• Performs all outpatient duties under minimal supervision of registered pharmacist • Administers immunizations based upon CDC-guided recommendations as a licensed immunizing technician • Performs State Employee Wellness Screenings and records biometric screening data into the relevant state database • Orders needed supplies within budgetary constraints • Determines ways to improve patient outcomes • Promotes a productive healthcare environment • Maintains compliance with all applicable laws and regulations • Assists coworkers when there is resistance to change • Maintains all necessary certifications • Assists patients with adherence to medications • Receives and reviews prescriptions including controlled drugs • Determines the type of medication, strength, dosage, appropriate route, and quantity to be dispensed per accepted practice and pharmacy standard operating procedures (SOPs) • Enters prescriptions into outpatient data system • Monitors profiles for drug and food interactions, allergies, and duplicate therapies • Coordinates with pharmacist to clarify discrepancies with dosing, interactions, or instructions • Obtains prescribed medications • Prepares medication labels • Verifies correctness of the medication to be dispensed • Ensures patient understanding on proper usage of medications • Refers questions requiring professional knowledge and experience to the registered pharmacist •

Responsible for overseeing and maintaining contracts, binders, and HR/medical files for all agency employees and contract staff in accordance with policy and applicable regulations. Reviews, reconciles, and submits invoices to Home Office in accordance with LHC Group policy. Maintains positive relationships with all internal and external stakeholders. Performs and manages billing audits per policy and follows-up with corrections. Manages staff and all non-clinical workforce and processes in the office. Manages payroll processes, onboarding, and training of staff. Coordination. of Personal Emergency Response Program. Inventory management. Ensures timeliness of the annual distribution of physician satisfaction surveys. Assists the director in preparing an annual budget, schedule expenditures, analyzing variances, and initiating corrective actions to drive financial performance. Oversight in and participation of Discharge chart reviews, performing Medicare Claims Audits and End of Episode audits for non-Medicare Clients.

Acts as the Part D SME to support M&R leadership & market contracts, supporting QFO-aligned practices, member events and local independent Pharmacy engagement • Utilize market-level analytics • Collaborate with PPM/PPC to drive results in each provider practice • Evaluate contract and market needs • Uncover providers/pharmacists'/members' needs and effectively position programs and tools that will address those needs to engage in medication adherence • Host monthly meetings to hold practices accountable for action items and medication gaps • proper documentation on clinical quality initiatives • knowledge of 5-star gap closure and general coding principles • HEDIS • CAHPS • MA- PCPi • Utilize field intelligence reporting • PCOR •

• Planning, leading, and directing day-to-day clinic operations to meet quality and financial objectives • Actively engage in patient flow and execution of workflows, policies, and procedures to meet patient access and quality goals • Staff supervision, development, performance evaluation, and monitoring to exceed health center standards • Managing patient experience, customer service, and complaint resolution to meet critical indicators of patient satisfaction • Results-driven data analysis • proactive problem identification and resolution • Establish and monitor business processes to ensure effective and efficient operations•